What an amazing hotel - loved the stay!

Some of the areas in spa quite old . Huge fight outside Saturday night noise was unbelievable not what was expecting

Everything was fantastic

The staff are lovely but they are trying too hard to make up for a hotel that is clearly long overdue for investment. The service is excellent, the location is wonderful but the hotel itself is tired and showing its age in almost every area. It could be great, it’s just not.

We arrived early and had afternoon tea which was pleasant except for a lack of staff. (10 mins before being approached to order) which is something i have never experienced before in a 5 star establishment. From here the saga gets a lot worse.....resulting in a full refund ( which i am yet to recieve for some reason)

Perfect stay, lovely room and impeccable service from staff.

Staff very accommodating and helpful. Olive restaurant was clean and staff very helpful. Food was delicious with plenty of choice . We had a balcony room with fabulous views .

They need water in the rooms.

Hotel was a bit tatty drinks very expensive food average spa average

Everything was top class, food, room , service the only down side was the cost of everything. So expensive!

A/C didn’t work in room Breakfast not top grade

Top class hotel and facilities, rooms very well equipped and big

Enjoyed my stay but had a few issues with my room - light in the bathroom did not work and water pressure in the shower was low. However, the hotel overall was really lovely and I would stay again. Just make sure that you book any spa treatments in advance as these book up very quickly.

Lovely hotel. Upgraded to room with a balcony. Excellent customer service. Comfortably bed. Beautiful view from the balcony, Excellent choice for breakfast. I am a coeliac and the gluten free requirements were catered for.

Excellent room clean spacious. Spa in amazing.

This is a three star hotel charging five star prices. Our so called superior room had old furniture and looked like it hadn’t been painted for years. The patio door was almost coming off its rails and had seen better days. The balcony overlooked the M4 and was old and rundown. The bathroom was old fashioned marble with discoloured grouting and even some mould in the shower.The buffet breakfast was quite good but unimaginative. The parking cost us £40 for two nights. Sorry but just not good value given the standard of the room. We won’t be back.

Amazing break Lovely hotel

It is a nice hotel and well looked after. Everything seems to be over priced and extra charges for everything. The spa was very busy and not as plush as I had imagined it. Still a great resort and had that old posh feel about it

Fabulous. Stayed on the signiture floor. Everything excellent. Will definitely be returning

We had a lovely stay, very welcoming and helpful staff. Rooms are of a high standard as are the services and the hotels communal areas.