No working hot water in a shower, after 12 hour travel to get here is a big problem. We were brought to the room and the staff member left. There was no one to notify about the problem until the following morning. There was no working wifi either, which was an advertised amenity that prompted me to book at this location.
We aren't expecting a lot, but running hot water is a basic expectation for a hotel. Certainly not the value one would expect for $350.00 per night!