Overall Ratings & Reviews The Joule

Every employee perfectly friendly and helpful

I love staying there because it’s a luxury hotel and it’s in the middle of night life and fancy life

It was great except the fact that I NEVER got the promised wine

The property was fantastic. The underground bar they have is awesome. We went to their Spa for a massage and facial and it was top notch. The staff was incredibly accommodating. We didn't have a car, so i have no idea about their parking charges. We walked to bars and restaurants and it was great. We sat at their nice pool and they had waiter service and bar at the pool. The service everywhere was great. We stayed in a Premier room with huge bathroom and jacuzzi. Room was clean and quiet. This hotel seemed to have everything.

I love everything about the Joule! The staff by far is my favorite part about staying! Holli, JP and Luse at the desk, and the GM of Sassetta Liz where outstanding! The valet staff were so helpful with parking and helping with directions. Best hotel in Dallas!!

This property is absolutely incredible. I look forward to many more stays to come.

Great staff; the place was easy going and comfortable. Great book shop off the lobby. Room was very well done and well designed. Even the auto open curtains were well thought out. Would recommend. The spa looked good as well. We enjoyed dinner- salmon was perfect and the fries were all that. Glad we stayed there. Heard the celler bar was packed.

Gorgeous hotel with beautiful lobby and artwork. The staff were very friendly and welcoming. The hotel smells great, we want to find the scent. Room service from the hotel restaurant CBD Provisions was the best room service we've ever had. Room was very comfortable with a great view of the eyeball. Amazing shower. Great location close to restaurants and attractions. Bath robes were so soft I had to buy one. Will definitely be returning.

Great place to stay

Very beautiful property. Good dining options nearby. Staff was very friendly.

Spent 2 nights for an anniversary celebration. Very relaxing atmosphere with dining options in hotel and nearby. Used the vehicle they provided for dinner one evening. They drop off and pickup within 3 miles. My dog was welcome at no extra charge. Seemed like a one of a kind boutique hotel with friendly staff.

Amazing

Great

I love the Joule and always stay here when I visit Dallas, but this was my first stay in a double queen bed room and I was not a fan. We had half-frosted windows that wouldn’t open, which it turns out is because we were facing the 4th floor roof. It was just a darker, less bright room and had a strange bathroom setup compared to the single king rooms I’ve always booked. but the house car, coffee shop, bar, and restaurant are all too notch. The people here are all also very kind.

The staff was amazing and the room service met all of our needs

This property is amazing, will be staying here again!

The hotel itself was very nice, and the staff seemed very pleasant and accommodating. My issues were with the heat not working in our room, and the outside noise (which I'm aware they could do nothing about, only including it because it will matter to some). The manager did comp our parking and our breakfast at one of their restaurants to try to make up for the inconvenience of the night. They also brought us a space heater, since they had no comparable room to move us to. We enjoyed our stay overall, hopefully they get their HVAC and heating situation solved.

Excellent

The Joule was ok. There was a very pungent sewerage smell in our room. We were able to switch rooms. Then we were welcomed with another sewerage smell in the middle of the night that woke us up. For the money I paid....this definitely left me disappointed.

The hotel was stunning. Food was amazing and location great. Unfortunately, we have had several questionable high dollar charges made to our credit card by the property. We have made several attempts to call and speak to a manager to resolve the issues and have been told someone would have to call us back. No one has done so.