Room was very clean, excellent breakfast selection. I was disappointed that there were large renovations going on and some areas were not accessible. It was difficult to find my room, reception staff didn’t explain clearly and I ended up walking around with my heavy luggage looking for my room for a long time. Pool area nice but very noisy with loud music and kids pool instructor shouting loudly most days while swimming with kids. I had to leave the pool area and enjoy the sun on my balcony instead as I’m someone who likes peaceful and quiet environment. Other than that I was happy with the hotel.

We booked the studio, kitchenette and amenities were great. The room looks a bit smaller in real life than the photos. All studios are downstairs, I was hoping for a balcony for more privacy but it wasn’t a choice. Breakfast was great, plenty of choices. Enjoyable stay overall.

The whole place was great

Were pleasantly surprised with the junior suite size and with amenities in the room. Breakfast was probably the best I’ve had at any hotel abroad and I’ve been to a few. Staff couldn’t of been more helpful if they had tried. Think we will definitely return within the year.!

From the moment I entered it the folks behind the desk were very helpful and courteous.ln particular Geronimo was very helpful but indeed all the staff did everything they could to make my stay pleasant and enjoyable. The buffet breakfast was excellent and the room were cleaned daily. I would highly recommend THB Flora

Very well presented and friendly staff.

Great Hotel in a good location

Room was clean and comfortable

Everything was great

Cant really fault it really, but had a lot of cats sleeping out sleeping

Changed rooms twice in 5 days, due to the walls being as thin as plasterboard can hear a pin drop from the room next door. The beds were comfortable and the housekeepers did a fantastic job each day. However, the rooms are always humid so all of my clothes in the wardrobe were damp as a result as was my sheets. The air con barely worked only in the last room I was in. Cant fault the pools, poolside kept clean. Staff were all brilliant, friendly and helped with my many complaints and room changes. The hotel is overall fine for the price but pick your rooms wisely, the rooms on the "poor side" across the road are FAR from premium. The staff and the food helped save the experience at the hotel even if the rooms were awful. Location is pretty far from civilisation, with a nice walk down but terrible walk back up. Would I stay here again? No. The rooms unfortunately let the place down for the price point, unless you have one of the suites on the main side with sea view. But if you are looking for somewhere just to lay your head for your holiday then its fine. Thankfully the staff save this place.

The staff were very helpful

Every thing was lovely I was a solo traveler the accommodation was what I expected very clean. Staff always willing to help I had no concerns with the flora whatsoever I would definitely go back to this hotel

The room was spotless, The reception staff couldn’t have been any more helpful they are very professional. There was an issue with the restaurant as I went into the buffet I confirmed prior to the gentleman that I’m self catering I will be paying cash. He was also professional as I was finishing up I paid and ask could I get a paper/plastic cup as I had a glass, He said it’s fine go ahead with the glass so on the way back to my room I was physically grabbed a member of staff from the bar accusing me of not paying and telling me I can’t bring my glass. My Spanish is below average as he needs to go study English as it’s a tourism industry with majority of people coming to this area are English speaking people. I went to the staff at reception to resolve this issue as it was extremely embarrassing as I was a solo traveler I paid my bill and also tipped the staff wore lovely people but the guy from the bar didn’t even apologise when he called his colleague to confirm I paid and I was told I could bring the glass. I was extremely embarrassed I was offered 1 drink as there was no manager he’s on vacation I found that extremely confusing as a hotel chain they have no manager on site 3 days ago I reported this every day I went down to see what the update was. I was told no manager. I only wanted a apology from the guy who made me so embarrassed and physically put his hands on me. I’m a friendly non aggressive guy but he told staff he has no reason to apologise so I was told to email

Spacious, clean & tidy room. Breakfast was great with wide selection of options

We were put in flora 2 complex It is rundown and needs updating

Everything was great but the gym needs better equipment.

Room clean comfy staff welcoming all great thank you had a great stay

Clean - Amiability of the staff

Close to everything and rooms comfortable