The hotel has an amazing spa and good beds, but the service is flat or nonexistent and the rooms could use an update. Especially the mold in bathroom. As other guests comment: the amount of add ons and lack of basic amenities (coffee/snacks throughout day, more varied food options, room amenities) was a turn off. Parking is badly designed and I feel awful for the older/less mobile as they navigate to/from hotel with belongings. There also seems to be a lack of staff. Finally, I tried multiple times to schedule a massage only to be directed to spa many times with no staff in spa to help. We also were kept up late by a party of loud people who ruined my spa experience with loud drunken behavior and then moved it outside after hours. No staff were available to tell them to quiet down. I think this is hot or miss, but don’t expect luxe 4stars and you’ll be fine. Would recommend for a spa getaway, but be mindful that the room might spoil the pampering the spa provides both in look and feel.

Bike friendly hotel. Close to Snekkersten train station, which made getting to Helsinger and Kronborg Castle easy. Delicious breakfast included. We did not use the spa, but many others at this hotel did, so I imagine it is quite nice. The room was large and lovely, and the hotel was quiet despite having a lot of rooms. I definitely recommend this hotel.

Great place to stay; i also got an early check-in for free..

Drinking Water in the room would have been nice

All good

On the exterior, The Comwell looked excellent, with a supposed state of the art spa facilities, high quality restaurant and a friendly smile on arrival by the staff. In reality, what I was met with was a lot of hidden costs for facilities that barely worked. I paid for access to the spa facilities, however, saunas were not functional, there was little direction in terms of what was available for me to use and what I couldn't. Staff were inattentive. I was seemingly ignored by the front of house restaurant staff as I waited to be seated, with several different members of staff walking straight past me without acknowledgement. I gave up and went to the supermarket instead. The next day I visited the restaurant again and wasn't impressed by the limited menu. There were no vegetarian options, little diversity and the food wasn't that great. When reporting spa facilities that were not working, members of staff did nothing to rectify the issue or inform me of whether it was being seen to or not. My room had an insect infestation which made it very difficult to relax and settle down. The bedsheets were not fitted to the bed very well, and I found myself tangled in the middle of the night. The bathroom was poor, with a sink that doesn't plug in, a shower that sprays all over the floor and a toilet that had a particularly bad smell throughout my week. I left the Comwell with a bad taste in my mouth. I felt disappointed and let down by what could have been a very lovely stay.

Amazing hotel and the service was excellent. Dinner with Claus as our server was a delight. Will return!

Nice architecture, lack of basic facilities such as good lighting, tea, enough towels etc.

Very good in everything.. nothing to regret about

Amazing spa, breakfast, and grounds! I thought the shower looked a bit dirty/mildew-y so I wished it was taken care of a bit more. I still really liked the stay overall!

Nice respite

All good, nice boutique style hotel.

Relaxing and beautiful. We loved the spa options and the gorgeous surroundings. Walkable to beach and restaurants. Loved this place!

Lovely grounds

Excellent stay, very comfortable room and bed. Breakfast was great. The staff were helpful.

The hotel is very cozy, excellent breakfast, comfy beds. There was a few things we hope will improve the next time we stay: we were informed it was not possible to book the spa after the quite early checkout time of 10am. The bedside tables in our room hadn’t been cleaned and had sticky stains on them. The walls in the bathroom also needed some attention. The rooms were beautiful and big. We had a nice stay and would recommend the hotel.

A hotel that has pools and saunas listed as amenities but you need to pay

Mycket välkomnnade och väldigt mysigt spa-hotell. God mat och väldigt vänlig personal.Inga konstigheter att ha med hund. Frukostbuffén var väldigt bra.

Fint hotell, noe slitt bad, men men ellers fint og romsligværelse. Veldig dyrt for spatilgang, men så benyttet heller stranden i nærheten. Veldig varmt på rommet, ikke mulig å styre AC, men dårlig trykk i dusjen. Veldig god frokost.

Vi havde bestilt 2 værelser til en enkelt overnatning. Desværre lugtede der utrolig meget af urin på det ene af toiletterne. Det var som om, at toilettet var utæt i bunden. Da vi nævnte det ved udtjekning, blev der ikke rigtig sagt andet end “det var da træls”. Super venligt personale i restauranten.