Nice place

Room 258 had severe water damage to the floor, door trim and walls. Subfloor was ‘crunching’ under the flooring. It smelled like mildew when entering the room

Our stay was good . The staff were very helpful and friendly. And the rooms were very clean.

Great location, good resteraunt helpfull staff,rubbish wifi

Clean. Good breakfast and service. Close to airport. Has a shuttle

Helpful staff. Wi-Fi ok.

Definitely the rooms are not 4 stars. Overall nice place, nice service. Very hot in the rooms and hall. No matter what you set the room temperature it would blow more hot air. Told the front desk we’re told the main A/C was still set on heat, turn it off and open window. That let more outside heat and Sun in. As evening temperatures dropped the room cooled off. Closed window to sleep to not hear outside noise then couldn’t sleep because of heat again. Breakfast was good. Don’t think I would return.

Stayed 1 night with family of 4. Hotel is nice. Room was spacious with bunk beds and 2 single beds. Bathroom was large. Room was very clean. Woke up at 2am to very loud music just outside our room. It continued until after 3:30am making sleep very difficult. Not sure if this was a one time event or if it’s regular occurrence.

location is good, nice staff, very clean, good value.

It was convenient , quiet and well located. Being located next to the café was very nice.

Conveniently located, nice rooms, excellent breakfast buffet and good staff. Good place to stay near Segovia, Avila and even Madrid is not far

Chose this place the the web because of its apparent location and apparent and five star rating. This site lied about everything from their location to faciities and services. It was obviously a large hotel once in the 1900s. Akin to Fawlty Towers the TV series, but sadly is not a comedy. Reception was an old trestle covered in computer leads and screens. Upon arrival, the entrance to the hotel was dripping in overload in dusty fake flowers and plants and when we finally got some attention from the person on duty was asked to wait. Five minutes later this person obviously thought we were in her way of something......there was no one else in the room.....but we never managed to raise eye contact or a smile from her. After finally getting into our room we discovered the flooring was lifting (impinging on the door opening and closing)the vinyl top layer had shrunk from base. Curtains were hanging off the worn tracks and upon kick starting the A/C discovered not only creaky disturbing noises but that it made no impact on the temperature in the room. Note, temperatures were sitting in the mid thirties. Dinner time was another huge disappointment. When told the restaurant would open for dinner 8.pm, at 9pm we were still waiting for the chef to arrive. The waitresses had taken interpersonal lessons from the Reception staff. No eye contact and blank faces along with yes no answers...not a smile in site let alone we are pleased to see you here. The lift worked well.

The hotel was in Segovia the province but not the city. Very misleading. And it was dead. We were the only guest. Receptionist tried to help but spoke no English. Not sure she understood that we were checking out 30 min after we arrived, even with our bags in tow.

O frigobar nao funcionava, ar condicionado nao queriam ligar quando chegamos. O quarto que ficamos estava muito quante quando chegamos. A piscina nao estava funcionando e não fomos avisados quando fomos fazer a reserva.

Une étape sur notre route entre Tolède et Segovie . Une halte dans la montagne .

Sucia la bañera y un poco antigua

La atención muy buena y me gustó el convenio con el spa

.

Todo el personal fué atento y amable. El desayuno continental es bastante completo. La habitación estaba bien pero tenía cierto deterioro que deberían arreglar (suelo hinchado de haberse inundado, tapicería muy vieja). La mampara de la bañera es un tanto peligrosa para acceder y salir porque hay muy poco espacio y hay riesgo de caerse.

muito bom