Overall Ratings & Reviews InterContinental Santiago by IHG

Exceptional staff.

Excelente service

First time staying at the old part of the hotel. Rooms need to improve! There is a huge difference with the ones in the modern part.

Good Service

Great Executive Lounge!! Comfortable beds and quiet rooms. Staff does not seem interested in the clients. This seems to be a hotel for tour groups. Service in the Executive Lounge is very nice but outside that environment, I was treated like on of ‘the herd’ very impersonal. Too bad

Nice hotel.

the pool is lovely as location and seting

Staff was very friendly. Pool was awesome!

El hotel es 1000 puntos! Ubicación, atención, limpieza, servicio, todo!el personal MUY servicial! La calidad del desayuno es espectacular y toda la comodidad y servicios del hotel!!

Terribly noisy air conditioning and no internet access at the room, WiFi or cables, no help provided during the stay, had to go to the lobby to connect

While I only stayed one night. The room was spacious and modern. The bed was comfortable and I slept well!

Thank you!!

Not worth the money

Nice location but old property and bad service

location

Main carpet in-front of the elevators has masive stains Bathroom of the room extremely noise once flushed, plus the water tank did not release the water properly Shower with half a door.

I booked for two nights and both days was not able to take shower because there was no hot water, the staff at the hotel was terrible never received a responde about the water temperature issue and decided to leave, the manager at the hotel offered an upgrade for my next stay. I will never stay in that hotel.

It was okay, need recycling garbage can in the room, coffee machine difficult to make it work. I requested to change room because my was too dark but none gave me any answer. Location is good but I wasn't impress with the service.

Been in same hotel before, service excellent but need better maintenance in the bathroom. Water coming out from the shower stall. Old telephones but overall great place to stay.

Clean room slow service and rude staff at the front desk. Nice location very expensive parking good restaurants around