Very welcoming staff at check in.The room was nice, the stairs could be a problem for some people. Breakfast was excellent with lovely produce, our table overlooked the cathedral so we could enjoy the views.The lady who served us was so friendly. All shops, restaurants,pubs and the cathedral were within a few minutes walk.Our only problem was finding an overnight car park close by.

Beautiful. Perfectly placed in the centre of wells. Staff are helpful and friendly. Our room (no 2) had a beautiful four poster, a lovely shower (but not really suitable for a larger person) as the door only opened a very small way. The pin opposite did play loud music on the Fri and sat night until gone midnight but it didn’t bother us too much

The staff were great and were extremely helpful. Great location

The room was fantastic - it had literally just been refurbished (had an amazing four poster bed that was very comfortable). The food in the restaurant was delicious and all of the staff were so kind and helpful, special shout out to the lovely lady that prepared our breakfast - she was excellent!

The staff were helpful, friendly and welcoming.

Easy check in, friendly and attentive staff and rooms that are spotlessly clean, oh, and a great breakfast! What more could you want 🙂

it was spotless, had everything we needed and the staff were super friendly. have already recommended to friends

Nice staff good location the room was comfortable

This hotel was an excellent place to stay in Wells - super convenient location in town with great cathedral view. Room was comfortable with nice touches. Staff was very kind. The breakfast was also a highlight that I would recommend, the breakfast chef does an excellent job and it is a great spread!

Historically layered building attached to Brown's Gatehouse (I'm not sure if one of the rooms is literally IN the gatehouse?) and overlooking the cathedral. Rooms located above an Italian restaurant, they're pleasant but very much Inn or B&B type, so you hear every creaky footstep, especially if on the first floor. Ear plugs recommended. Sometimes when you stay at a hotel with a restaurant you might be offered a free drink or discount — given in this case you can hear the restaurant until around 11pm, and you're dodging waiters as you go in and out the building, it might be a nice touch to offer something extra to paying guests? (along with those ear plugs…)

What stood out??? Well, for one, it was the staff. They welcomed me and gave me a lovely room. I had a table booked for 10 of my family, and the food was excellent. The wine was superb too, and I asked for a favour, which they delivered. This is one of my favourite hotels in the UK and will be my go-to whenever I go to Somerset to see my family. The only downside is the parking, but that is minuscule compared to the service I received from The Ancient Gatehouse. Well done all.

Fantastic friendly helpful staff...real Italians! Oh, and great breakfast lady from Ulster. The room was very clean with nice touches such as still & sparkling water. The view over the cathedral was stunning when enjoying coffee & a hot cooked breakfast. Just great to stay in a real family run establishment.

View from bedroom over Wells Cathedral. Greatvlocation

Lovely old building. Great old style bed

Great location, some really friendly staff.

I had a lovely stay here and the breakfast was delicious. Thank you

Yes , it was very clean. The staff were very helpful and attentive and managed to get us a dinner table at short notice.

fantastic hotel beautifully decorated room. Wells is an amazing city to visit.

The room was very clean and the staff helpful.

Very central, parking easy on road cross to cathedral. Fab view of cathedral from breakfast, ate dinner in the Italian in the ground floor - very nice.