Standard Hyatt quality

Everything has exceeded my expectations, especially the staff. Laeh, in particular, is exceptional; she is truly delightful and knowledgeable in assisting us with planning our day trip.

The best place there was this girl that clean our room so nice and very very humble She wears glasses such an amazing soul

Everyone was so accommodating and professional! Our stay was amazing!

Great staff. Clean rooms. Excellent location

Spotless room, courteous staff, super convenient location.

Great service throughout our visit.

Great hotel, ammenities were top shelf

Reception in L1 on Saturdays @7:30pm, was very rude and aggressive when approaching us to make us aware of the rules of the lobby. We had our husbands drinking an alcoholic drink again unaware of the rules of the hotel. Immediately our husband's dispossessed their drink. She even called security. We felt discriminatied as we sat there waiting for our dinner reservations. She approached everyone who looked to be her same nationality with such pleasure and made us feel completely like outsiders. We definitely DO not plan to return to this hotel. We are high educated individuals that hold high ends roles in the business world and will share with our colleagues.

everything is perfect.will definitely come back . true 5 stars hotel

Outstanding service with an outstanding concierge with clefs, in a Michelin recommended hotel. Many details of the room are well thought through.

Awesome!

Hotel was centrally located. The king bed room was large. Had an

Excellent stay!

We really enjoyed our stay! Close to everything and staff very nice and friendly!

Clean room, staff are very nice and room service is very very good

I booked this hotel for a five day business trip. Four days before my flight my mother had a terrible accident and on the day I was due to travel she was booked in for emergency surgery. It was a deeply stressful and frightening time. I had to cancel my trip, as any decent person would. Expedia were amazing. They understood right away and even called the hotel several times, confident Hyatt Vancouver Alberni would show some humanity and allow me to move my booking by one week. They were wrong. The hotel refused completely. No compassion. No care. No sense of decency. I wasn’t asking for a refund. I only wanted to change the dates. I was told I’d already been given a “substantial discount” for choosing the non refundable option. That supposed discount was less than a breakfast. To call that substantial is an insult. They also tried to blame Expedia's policy which was not true, as confirmed by Expedia. I am a CEO who books hotels for myself and my staff all over the world. I can say with absolute certainty that I will never use a Hyatt property again. This experience showed me exactly what kind of company they are. Heartless when it matters most. Thankfully, I rebooked at L’Hermitage Hotel, where the staff were kind, compassionate and professional. The contrast was shocking. L’Hermitage has my loyalty from now on when I visit Vancouver. Hyatt Vancouver Alberni has lost it forever.

Loved the style and feel of this hotel. Very quiet, zen and elegant

This is one of nicest hotels I’ve ever stayed at. The staff was really extraordinary. Will stay here again.

Very friendly. Went over the top. Above and beyond expectations