Overall Ratings & Reviews Plaza Hotel

1. Toiler smell like sewage 2. No electricity at night and no water pressure and no ac or heating ventilation 3. No breakfast buffet, as I personally like the buffet experience in any hotel, they don’t provide a buffet option but basic breakfast is served through room service. 4. Dirty carpets and bad hygiene 5. No complementary beverages in the room such as water or tea or coffee…

I would stay here if on hurry, no parking (actually paid parking), room is average yet have a good bathroom however, not too fancy water pressure.. Overall in a convenient spot, have a near by exchange store with good price 💱

Located in an nice area and main walkable street, close to a landmarks

I was very pleased with my stay. Friendly staff and convenient location.

I was so happy, they even gave me a free suite upgrade thanks alot to all the staff

Our stay here was amazing. This hotel was a great place to come back to at the end of a day of adventuring in Lebanon. It felt like coming home. The staff were incredible and were always happy to help us with whatever help we needed. From negotiating with taxi drivers, to advising us on places to eat, shop, and get a nice shave in Beirut. Every time we approached anybody they went above and beyond to help us. Mohamed (hopefully spelt right), Ali, and especially Omar could not have done anything more to ensure that our stay in Lebanon was more enjoyable. If we return to Beirut we will book this hotel again.

This hotel is perfectly located if you are visiting beirut. Close to dozens of restaurants and shops. Anything you could possibly need is within walking distance. When you get in a service' shared taxi with red plates it will cost you about $1.50 per person to get almost anywhere in the city. If you want to stretch out further its more like $2.50 each, so be aware. But this is an excellent hotel, the staff are awesome, rooms are clean. Crepeaway restaurant is connected to the hotel. Cant recommend this place enough. Excellent value.

In the heart of Hamra, my stay at the hotel was really pleasant. Big spacious room, working a/c and a clean bathroom. You can't ask for more when you've been out all day in sunny Beirut! Lots of nearby shops and cafe's. I didn't occur any issues in my trip and even so the staff are super friendly. The price was really reasonable too for a last minute booking. I would happily come and stay here again.

Excellent service, good location and at a reasonable price. We booked it as it has “airport shuttle”, but the shuttle was not included in the booking. Also, it seems a bit silly to charge for coffee pods when a Nespresso machine is provided in the room.

Convenient location. Staff went out of their way to help with logistics and recommendations.

The area is nice and safe, the staff is very friendly and professional, the breakfast was not a buffet as It is indicated in the web it was a continental modest one…. But it was ok.

I had a very pleasant and comfortable stay. The staff are very friendly and helpful. The hotels condition is very good considering the current situation in Lebanon and the staff made a point of making me as comfortable as possible during my stay including moving me to a more convenient room when I mentioned having minor broken stuff in my previous room. My stay at this hotel and the kindness of the staff made me love Lebanon even more than I already do.

Great location and staff

I tryied to change my reservation but I could not because of Expedia policy although I paid $54 or $57 for pagan that should allow me to make any changes, Expedia asked to call an insurance company, I paid Expedia not the insurance company. I was Expedia customer for more than 20 years but not any more, From now on I will use another company

The breakfast I payed already for was a disaster. This is a 4 star hotel breakfast

Great location in hamra street Staff were professional and well trained Special thanks to the front desk manager Mrs Shymaa akil for taking care of your smallest desires Looking forward to come back and stay again

The front desk staff without any experience of treating customers. One of the girls was racist.

I had a booking but i was not able to attend due to some circumstances , so I tried to postpone my booking or to get a refund through expedia and by the phone for over 15 hours, but they keep claiming that the responsible person is not available,so i had to make another booking on the next day. When mangaer "Shaimaa" finally answerered, it was terribly handled by her. She was careless,money oriented, very unprofessional, and disrespectful, barely replied to my questions, and sounded like she was making an effort to move her lips. I explained my situation and said I understand it’s a non-refundable booking, i just wanted to change the date ,she keep claiming that expedia is the responsible for the refund,and when i asked her to change the booking date she claimed the hotel is fully booked while on all the hotel booking websites their was availability. Shame!

It was very very bad, once you open the main entrance you are attacked by a very bad smell that stays there all the time. The room as well smelled very bad. Many objects of the furniture was falling a part, also the carpeting and drapes were not clean. No privacy, the staff just opens the door and come in with out even knocking. One of the reception staff who was on duty most of my stay was very rude. No complementary tea or coffee only 1 small water for the whole stay. The only half decent thing was the internet & the location of the hotel, also there was a nice bell boy but he was there for only an hour then disappeared. Never again

it was my worst experience the room smell so bad i changed 2 rooms the carpet was so dirty nd the furnitures was so old the reception man was so rude very bad experience