The staff was wonderful. We arrived early at this fine hotel, and immediately they offered to store our luggage and gave us access to the outdoor swimming pool, a welcome relief on this very hot day. When we checked in later, we found they had upgraded us from our standard room to one of their junior suites which turned out to be one of the largest and most exquisite rooms we've ever stayed in. It had a separate living room with a balcony, a huge marble bathroom and a very comfortable bed. The air conditioning kept it cool and comfortable, and we wished we had more than just one night to spend in such luxury. The breakfast buffet was overwhelming; with anything you could want including custom egg dishes made to order. I can't say the same about our dinner in the hotel restaurant. The menu was limited and it was overpriced for what we had, and the place was understaffed and seemed to take forever. So bottom line, my recommendation is to stay at this great hotel but choose somewhere else, perhaps with more local Tyrolean food options for your dinner.

Beautiful! Classy! Cozy! The best drinks at the garden bar! Quality in every detail!!!LOVE IT! My second time staying here and it was wonderful!

air conditioning was suboptimal did stop working automatically rooms were covered with carpet and carpet was smelly

great position and lovely room. thank you for the champagne given to us to celebrate our wedding anniversary.

Great stay in Bolzano for a quick stop

An ideal location, this beautiful hotel has much to offer. Excellent rooms and exceptionally clean. Wonderful grounds to relax and enjoy the serenity of the space and the amenities. FOod and bar was outstanding, delicious, and attentive staff. We look forward to a reason to return.

great!!

Walkabe to everything in Bolzano. Loved no charge bicycles and the pool.

Very beautiful hotel surrounded by a very nice garden

I booked without much notice, sfter

The staff was rude and very unwelcoming. The extra charge was a second guest was not mentioned anywhere and we were asked to pay without any explanation or prior notice.

Everyone was helpful and pleasant. Great location.

This hotel is full of charm! Im sad I was only there 2 nights. Great location just a few minutes walk from the train and short walk to downtown. Room was great with a grrst view, breakfast was very nice and the hotel bar was super fun. I hope I will be back one day!

Parking was ok, extremely expensive!?!

An absolutely great hotel - plenty of history and superb staff. The latter were incredible - all polite, confident and efficient. I needed to stow an electric bike - and the young lady at the front desk personally took me around to where I could leave it securely (she'd only been at the hotel for a short while, but you wouldn't have guessed it). Even the cleaning staff were incredibly polite and helpful. Of course it goes without saying the room was of the highest quality, the lounge beautiful and the breakfast without peer. Management should be congratulated on the way they run this wonderful establishment.

Such an amazing well kept and presented building internally and externally. I’ll be recommending to all my Australian network, love it !!!! The few beers I had in the bar the previous night was a highlight, the bar was very cool.

This hotel on the weekend I stayed would have been great if I had wanted to party until midnight since the booming music from the beer drinking festival outside meant that sleep before 12:30 am was impossible.

Gracious old school hotel with modern touches and bathroom. Lovely outdoor areas and best breakfast!

Iconic hotel very close to the train station which is 200 yds away - only thing not to like was the amount of cigarette smoking in common areas - but that is Italy! Beautiful grounds and outdoor sitting areas. Very close to the town square as well!

Beautiful hotel and central location