Dirty room, toenail clippings, crumbs and dust around the bed area (visible without looking hard), rubbish under bed, clearly not cleaned. Dirty, wet towels on bed, when brought to the attention of staff was excused with bad weather that day and given more wet towels for replacement. Very dark, claustrophobic room. Excellent location, if you don’t mind a drab, dirty hotel for the money.

Brilliant location, we were able to walk to everywhere we needed to go including the train-station. Plenty of restaurants and landmarks nearby. The receptionist that checked us in wasn't helpful with an issue that we had, however the receptionist the next two days was great and couldn't help enough. The room was clean, but tired. There is a kettle, but no cups. Bathroom clean, but a flickering light. The safe and patio doors were faulty, but fixed later on the second day. When we noticed the doors wouldn't lock we requested to be moved to another room or 2 doubles until they were fixed, as the safe also not working and the terrace lead to an upstairs and ladders to downstairs, but told no. Rooms were available as we made another booking to check and got right up to the payment part! Overall we were happy with our stay and can see past the small things, however the worry of leaving our cases unsecured to get some food for the children who had been travelling all day outweighed the positives. With a little diy it would have been a perfect review, as the location itself would be enough warrant the cost. Without stating the obvious... another room until the faults were fixed would have probably made this review an excellent one!

Phenomenal location, steps from Rialto. Junior Suite Room is small and basic, but the bunk beds allowed 4 grown people to sleep in comfort. Customer service was responsive. Bathroom is newly remodeled, but small with nowhere to set anything. We had a hanging shoe organizer and used it to hold our toiletries in the bathroom. Included a terrace that looked over the alleyway. AC worked well.

I liked it and the only knock on the place was the stairs lol. If you’re on the top floor. I hope you’re in shape. Because the up and down all day. Will get you.

Very good location and clean room

All though the street it is on - which is narrow and run down- the hotel and rooms are very nice. Clean and tidy and with good amenities. Very convenient for the water taxis at the Rialto bridge, which is very busy, but great for getting around. Lots of good food outlets only a few minutes away.

Did the job

Manager Kavinda is outstanding , courteous, amazing and Damien exceptionally professional. Great smiles , personalities.

Very small room

Overall, a decent place to stay. The issue we had were the fact that it’s extremely noisy. There is a door to the hallway that separated the main area that was kept open for some reason so we could hear all the commotion in the main hallway until 3-4am. It wasn’t quiet until I shut the door the next night and was able to get some sleep. Also, the shower was barely big enough for an adult. The water had to be shut off to lather up because your head is under the shower head no matter how you stand in there. Aside from those two things, the room was decent overall. The bed was comfortable and staff were friendly. The location was great but difficult to find at first. Once you get the hang of Venice, it’s not too bad.

The staff at Hotel Aurora were very friendly and helpful, and the location next to the famous Rialto Bridge made it easy to find and explore the city. The room was small but comfortable. However, the breakfast was disappointing.

Good location but no elevator, and no towel. The room is a bit dated but the bathroom is updated.

It’s a great hotel that’s very convenient to the areas attractions

The hotel is centrally located and within walking distance of most attractions. The Rialto Bridge is steps away as are the water buses. It is surrounded by shops and restaurants. The reception is small but adequate. The room was a good size and lovely and warm when I arrived. It was quite chilly in the city at that time. Extra blankets were also provided. The bathroom had a lovely waterfall shower. There was a fridge and safe in the room which was nice and an open rail with hangers to hang your clothes. All in all a great experience.

Stylish with the city! Loved the room- Walk up with luggage challenging and no one offered to help. Staff behaved as if you are supposed to know about the services offered but I had to ask for everything- place to store luggage, restaurant attached with breakfast included. Etc…

Bad experience with night staff, not accommodating, unnecessary discussion, no response on phone calls, but good experience with morning person ( stuff reception ) he is kind and accommodating. Room is really small, not so much space.

The hotel is right in the heart of the Rialto bridge area. It's in a safe location and takes about 10 minutes to talk to St. Mark's Square.

We love that it was next to Rialto bridge, very centralized.

I had to climb up 84 steps to get to my room

The location was excellent! The rooms were really charming and very clean. I will stay again.