Overall Ratings & Reviews Best Western Hotel Metropoli

Great location, professional and helpful staff, small room was very clean and adequate.

Check in was quick, didn’t enjoy the fact that my key was constantly having to be handed in when leaving the property it felt a bit invasive in terms of being watched on my whereabouts. Rooms are not sound proof. It was my birthday and most hotels give bottle of wine or something nice in room I had informed before but I didn’t get anything. I did remind them so they gave a glass of wine after I mentioned it. Good location and breakfast was simple and sufficient. I requested a later checkout and it was agreed for 1pm however the next day by 1145 I was receiving phone calls to vacate the room sadly the handover hadn’t been done between night and morning staff. Minibar rates were quite decent nothing to crazy compared to other hotels. Need a few tweaks to be ironed out especially regarding room keys, I enjoy just walking in and out of hotels in privacy.

Localisation, cleasiness

At walking distance from the De Ferrari metro station, from where you can easily get the trains to Cinqueterre, Milan, etc. Good option for those taking a cruise at the Genoa port.

Great location and accommodation!

Great location, super clean and the customer service is excellent.

Great

The location of the hotel is perfect to explore the center of Genoa. The welcome by the staff was lovely and the room comfortable.

This quaint property was in a good location and served a nice breakfast, nothing fancy. We enjoyed the use of the breakfast room in the afternoons for reading and a coffee. Staff very polite. The room was noisy and the lights from the street came in through the bathroom window. Nevertheless, we were able to sleep.

Was hidden and smell

I had a lovely stay here, the staff were so friendly and helpful. It was also a great location. I’d stay here again if I get back to Genoa.

The staff at the hotel were very helpful and knowledable. The bathrooms had been recently renovated so they were nice and clean. Only drawback was the flight of stairs you have to climb with your suitcase just to get into the hotel lobby. Also it was hard to find dinning nearby as most places were closed when we were there.

A great location for our last 2 nights in Italy. The staff were helpful and friendly, even going as far as to pop a postcard in the postbox on their way home after finishing work. The hairdryer in the room scores 10/10 for no need to keep a thumb on the power switch, a decent nozzle and a cold blow setting. Free coffee, cake and pastries in the afternoon until the evening - a fabulous added extra bonus. Breakfast worked very well for us including yoghurt, fruit and meats plus cheese. The light in the walk-in wardrobe didn't appear to work in our room, but that was the only niggle. A good sized room and we liked the view over the narrow alleyway from our window. A bathroom window which opened too, perfect! Highly recommended and would definitely return if we come back to Genova in the future.

The location was perfect for our stay. Lots of shopping in the area and excellent dinner options. The option breakfast menu was simple and had something for everyone. Definitely great value and be sure to try their cappuccino included at breakfast.

Staff was absolutely amazing!!

Very kind and helpful staff!

We were happy to stay there, convenient, well located, excellent breakfast, great service, will stay there again

The staff were exceptionally pleasant and helpful. This is a lovely hotel and very well situated for walking round the old city. I definitely recommend this hotel

The staff is amazing! We felt very welcomed, and appreciated the support from the people who worked there. The breakfast served was far above what we expected, and I am glad we included that with our stay. The hotel is very close to city attractions and dining, I would recommend staying there!

The hotel was beautiful, clean, comfortable and the service was fantastic. The location was also really close to the main square in Genoa. Highly recommend!