The staff were very friendly and accommodating. The room was very clean and spacious. Really enjoyed the bathtub. Great location for visiting the Vatican.

The location is good for visiting the Vatican. The hotel staff did not tell us before our trip or when we checked in that the hotel did not have hot water. This was very problematic during our stay, as we couldn’t take hot showers in the winter. At the time of check out, they mentioned that this is an ongoing problem. They should have been transparent about this beforehand or reduced the price so we could decide if we wanted to stay here.

Great customer service

No hot water until the morning we checked out.

The room was lovely. However, we had no hot water for our entire three night stay.

No hot water for four days

I was informed after i checked in that there was no hot water. The front desk man was very kind and helpful.

Ns

Stay was ok, but no hot water.

Great location. Right across from Vatican museums.

Location for all, great. Enthusiasm from staff poor, always on their phones, never engaged with us to see how our day was going. The room was lovely appointed ok. Tv had no English channels, no streaming and you could watch Italian porn. The roof top bar was ok, no draft beer and zero atmosphere .. food not available after their shocking breakfast .. why batch cook fried eggs and pile them high? Hot dogs as sausages! No one was bothered at check out so why say anything at all. Just won’t stay again.

Excellent hotel.pergect location

Honestly staff was amazing and very accommodating when it came to transportation from cruise to hotel and then hotel to airport. They also let us leave our luggage so we could have time to tour around before check in.

We really enjoyed this property. Clean, safe and convenient to most attractions. We also enjoyed being near a taxi stand at Vatican area.

It was a good place for our short stay

Floor not swept when cleaned

The room we had was not very nice. The toilet seat was only attached on one side so it didn’t stay in place. The shower/tub couldn’t be used without getting water all over the bathroom floor. Not well maintained and seemed a bit shabby.

Surprisingly large room with 2 queen sized beds. Super clean. Great location across from the Vatican Museums.

Lovely!

Our first night there we could not take a hot showers because there was no hot water.