Staff were super friendly and helpful. Breakfast was very good lots of options and staff were very welcoming. Location is very convenient.

Good and clean

I had a wonderful stay at HF Fénix Lisboa Hotel. The staff went above and beyond to make our visit special... they remembered my daughter’s birthday, and when we returned to our room we were surprised with champagne and a delicious cake. This thoughtful gesture made our trip truly unforgettable. The hotel’s warm hospitality and attention to detail really stood out.

Room provided was clean providing the required amenities and with a great view of Parc Eduardo VII. Hotel located centrally with easy access to restaurants, shops etc. Room was quiet and well lit. Staff were very helpful and polite ensuring guests were comfortable. Breakfast was excellent with a variety of breads, cheeses, fruits etc., that were fresh and tasty.

The staff were super helpful and very knowledgeable of how to help us get around . Very friendly. The room was clean and anytime I asked for towels they were more than accommodating. The breakfast was top notch . So much food and a lot to choose from. I would definitely stay there again. Oh and the location was amazing. Close to bus stops the metro also . 5 star hotel .

Hotel was clean and very conveniently located directly across from a metro station. Check-in was great and the staff were super helpful as we arrived considerably early with plans to simply drop off our bags and begin exploring the city, however were pleasantly surprised that they had a room ready for us and we were able to freshen up and drop all our stuff off. Having a McDonalds in the same building was also very convenient for a quick coffee, snack throughout our travels. We did rent a car as well and the parking conveniently located under the hotel was very convenient. This hotel was a great value!

This hotel is conveniently located at the top of Avenue Liberdade close to all transportation and a very walkable area. Breakfast and dinner were good.

Overall, an excellent experience from start to finish. Highly recommended.

Very good breakfast,friendly staff,clean room and comfortable bed.

Hotel accommodations were fine. Typical breakfast. Dinner was awful. Couldn’t even cut the chicken. Stay here. Eat elsewhere.

The hotel’s only real advantage is its location. Unfortunately, the property feels extremely dated and in need of major upgrades. The hallways had dark, musty carpets, and the rooms showed noticeable wear, including scratched floors and worn doors. Service was also disappointing. We called reception requesting cutlery and plates for our Uber Eats order, were told they would send them up, but nothing ever arrived. Overall, the staff were unhelpful and the stay did not meet expectations.

Tuvimos una estancia muy agradable en el hotel, el Staff es muy amable y te ayudan en todo lo que necesites, los cuartos muy limpios y el servicio de desayuno muy completo, en general todo muy bien, recomiendo ampliamente hospedarse en este hotel!

Great location!

Good cost effective hotel in a convenient location. Clean room and helpful staff.

The most helpful staf ever. When I forgot some documents in the room, they went there to check and let me know the documents were there, safe, They did within minutes of my contacting them so I could have piece of mind. I am very grateful.

Great location. Right next to tour buses and Metro station. Wonderful breakfast. Room was clean. Staff was nice, they accommodated us with early check in and help with getting a taxi early morning to the Airport. We would probably stay there again.

Clean room, comfy beds

Incredible hotel and a great location. Close proximity to luxury shopping and all the maid city sightseeings. Staff is very welcoming and kind, they told us about all the things we can do. They even have some tours. Room was amazing, comfortable bed, comfortable pillows and good sound isolation. They have a parking garage for 19 euros. Really loved the breakfast (for extra 12 euros when purchased at check in). Highly recommend and would stay there again

Friendly staff, clean rooms, good area!

This has been the best experience ! I can’t thank enough the staff ! The breakfast was incredible ! Location close to it all !! We are coming back