Liked location, helpful staff. Did not like: No coffee or tea in room. Found old food wrapper in the room

Extremely helpful and courteous staff. We had a beautiful room with a view of the bridge. Room was very clean. Only thing I was not a fan of, was having to step into the bathtub to take a shower. A walk in shower would be very nice.

Clean room. Staff is great. Bed too small and only one pillow.

Highly recommend. We cannot beat the location. If ever to return to Heidelberg II would not stay anywhere else.

Breakfast was amazing, staff lovely and location perfect

Excellent welcome

Loved our stay. The view of Old Bridge from the room was just magical.

Everything was great

We thoroughly enjoyed our stay here! They were hospitable, helpful & the hotel is centrally located. Highly recommend!

Had a short but great stay. Property is perfectly located in Old Town with all the Christmas markets. Room was clean and inviting - not the usual “every room the same with terrible artwork and lighting. Nice staff as well.

Great location with helpful staff. Room was very comfortable. The off site parking closest to the hotel is hard to get a space in during the Christmas markets but there is other parking options.

The room was very clean; the staff was a bit gruff at check in, but got much friendlier after a while.

Close to Christmas markets. Wonderful views!

Location, staff and cleanliness were great. It is an old building and has a step to get into the bathroom. This is a very serious trip hazard.

The location was great, room very clean and bathroom too. The staff went above by being so pleasant and helpful.. I had a car to park and the directions given were very specific and helpful This is the place to stay in Heidelberg sepecially for access to the christmas markets

Great location and staff.

The ladies at the front desk were super helpful and accommodating!

Location perfect, view from room amazing, quiet at night.

Very friendly staff who had great English. Nice room. Best location in Altstadt next to Monkey Bridge and gate. Loved our stay.

Clean room, great people, all very helpful.