Nice staff

Avoid this place! Cheap for a reason There was no food available as the restaurant was closed for refurbishment (without any prior warning) there was no hot water in my room (seems common now I’ve read other reviews) for most of the time when there was the shower was unusable as it was so hot. The WiFi kept dropping out. Staff were unhelpful about my issues. Thank god it was 1 night, back to IHG for me

Staff were great, gym was well kitted out and the room on the whole was very nice. The bathroom was very dated and in need of a refurb. I'd booked this hotel as it had a bar and restaurant... closed for refurbishment and not advertised. Very annoyed at that. Breakfast was extremely disappointing... Packets of instant coffee, very little choice of anything to be fair . I didn't want a cooked breakfast but this was the only real option and it wasn't great either.

Must needed improvement in breakfast

Poor selection at breakfast, no pastries etc

Serves the exact purpose for a quick stay. Staff around if needed although need to ring. Pics very similar to the actual room.

They're having work done so amenities listed on the site aren't actually open. No bar, no restaurant and it's a bit isolated, you need to be able to drive somewhere for food. Skeleton staff. The management need to employ an appropriate number of staff. Reception often isnt manned with a notice up and during breakfast, the one staff member is serving people and doing reception which is in a completely different place. My room was run down with a constantly running tap. Definitely wouldn't stay here again. Hopefully it'll improve when the refurb is finished. The listing should be sognificantly updated and make it clear what is actually available on site. I'd not have booked if I knew I couldn't get food. Due to disability, I have to plan my energy carefully and this knocked me significantly.

5x the original price they charged me due to Cheltenham. Very poor all round. If I paid the original price it wouldn’t have been as bad. Hum out of order, lots of work being done. Just a very disappointing stay. They price they charged was disgraceful

Good stay and definitely will stay there again

Ok

Room was great. Plenty of space and very clean, good shower.

The hotel is undergoing extensive renovation. The room was clean, staff were helpful and polite, and the breakfast was excellent

Sat at reception for 20 mins before anyone appeared after more than one call to the number given at reception. However rooms were clean and breakfast was good.

I walked into a building site. No ceiling in reception just cables etc hanging down. No restaurant. No bar. Room I booked was a suite which was meant to have a separate seating area. The room I got wasn’t like this. The door frames were all chipped. The walls had paint peeling. I asked for a refund and found somewhere else. No where does it state in their website the condition of the hotel.

whilst the hotel was under refurbishment ,our room and bathroom were clean and comfortable. We had a medical emergency during our stay and the staff were excellent with their concern and assistance, for which we were thankful. In view of this, we would consider using the hotel again in the future

There was unannounced building work, no restaurant, dirty, and dated

Room was clean, but basic. Breakfast was reheated.

Good welcome and service by staff. Kitchens weren’t open and the hotel is undergoing renovations.

This really doesn't look like the pictures. Walls scuffed, chairs really dirty. The bathroom walls need a scrub, mould and yellow/orange stains and a dirty shower curtain. We literally stayed for 7 hours to sleep on the way to somewhere else so it wasn't the end of the world. The bedroom was ok and we slept fine.

The rooms was shockong, dirtys stained walls and carpet, toilet was falling apart. Very noisy, just generally a tip.