Overall Ratings & Reviews Best Western Chiswick Palace & Suites

Excellent hotel in a great location. This is the second time we have stayed here which says it all.

Staff were awesome! Breakfast was great! Carpet is very worn and needs replacing.

Great please to stay at in Chiswick

Brilliant staff, very welcoming and a lovely room. Will be back!

The price is too high, considering the hotel is old and small.

Lovely staff, we'll placed property,I am a regular

I received a lovely warm and friendly welcome when I checked in. The room was clean and pleasantly decorated. The bathroom was spacious and the shower had good water pressure. Tge hotel was conveniently located tgat I could walk to my destination.

Hotel was ok, would describe as budget, car park isn’t massive but we parked ok with a £12 charge. Room long and narrow tv only received a few channels and couldn’t have window open as would allow access from other rooms. Air conditioning was noisy all night like an energetic water feature .

Although early for check in reception found a room which was ready

Rooms were very big and both ours had aircon plus a microwave and fridge in. Beds were comfortable but in one room our son had an issue with the bed being on wheels and no way to put any 'brakes' on so it kept moving every time he did so he didn't sleep that well. Don’t know what it is about hotel bathrooms in that they always have some mould or the shower is missing chrome from its fittings etc. There was also quite a strong smell of urine coming from the toilet area in our room. Breakfast was excellent. Large range of continental and cooked breakfast items to choose from and no rush for you to have you have finished either. Hotel is only a 10min walk from the tube so very easy to get into London and because it isn't central London, you don’t pay the huge central London prices. Few little niggles but overall we had a really good stay. Would go again.

Close to several tube stations, there are some decent restaurants nearby, generally clean & good service.

They refused to believe I had already paid via hotels.com late on a Friday night for two tired ladies despite showing them my email etc from hotels.com showing I had. They made me pay again there and then before they’d let us in the room. In the morning I asked for a refund after showing both payment details but apparently the manager was off and only they could deal wit it and said they’d contact me. I left my email address. Nothing. No refund. It’s now been weeks. I’ll be taking it further.

Great place to stay for exploring the area or for a special event. Clean, comfortable and reasonably priced.

Can’t fault this hotel for anything! The staff, location and everything about it should be highlighted ! Diolch / thank you everyone Wyn Williams

Nice small hotel and great staff. Room was super tiny and very uncomfortable bed/mattress.

clean spacious room and wonderful service via James

Its excellent to stay in fabulous rooms and staff Walking distance from underground station and situated in the main street with local bars and shops

Didn’t realise that hotels still had rooms so small, not a tall person but shower did not go over my head !! Room was claustrophobic, I know I booked a single but didn’t expect that, noise from traffic bad.

Clean, comfortable and good location

Honestly it's mainly about the staff who are very courteous and helpful