The town is beautiful, our specific room with balcony was amazing, the part city and part sea. Mostly friendly staff and carriers. The bath water does not get fully warm. Overarching problem: ant infestation in our room after the first morning we woke up. When speaking with the receptionist about this, she made us feel like it was our fault (asked if we had any big trash —No, we had only used their small cylinder gold trash can at this point. Asked us if we put any food in it—- No, all we had were the welcoming snacks and champagne they laid in our room. But even if we did eat, so you cannot eat in your 5 star hotel room? Why is there room service meal options then?) To compensate for the ants, they offered us another room, but we were only in Eze for ONE full day and did not want to spend that time moving and re-settling our 1 year old baby since we did that just the day before and it took a couple hours. Anybody who has traveled with a baby can understand this— Receptionist complained that it was difficult to offer a compensation, well, it is difficult for us to take time on our one day in Eze (having flown from America to France). After returning to the office to accept their compensation proposal, the receptionist tried to change the reimbursement to the first night only. When I asked her to keep her word, she had a bad attitude and I could hear her complaining in French to her colleague. Terrible attitude after placing a customer in a room infested with ants.

Amazing stay from start to end. Breakfast was delicious and the location and the rooms are exquisite

Our experience at Château Eza was nothing short of extraordinary from the moment we arrived. Check‑in was seamless, made even more special by the staff who greeted us at the bottom of the hill, assisted with our bags, and guided us up to the reception area. The walk itself felt like an introduction to the charm of Eze—lined with scenic viewpoints perfect for pausing and taking in breathtaking photos of the Mediterranean Sea. We were fortunate to spend Christmas Eve dining at the Michelin‑starred Château Eza restaurant, and it was truly a magical experience. The thoughtfully crafted Christmas menu showcased exquisite French cuisine, each course more impressive than the last. Paired with exceptional service and panoramic views of the sea, it became a holiday dinner we will never forget. Our room was an absolute masterpiece. The blend of vintage furniture with modern bathroom finishes—and the warmth of the fireplaces—created a uniquely cozy and elegant atmosphere, especially fitting for Christmas Eve. We stayed in a two‑floor family suite, ideal for families with children, and the balcony overlooking the sea offered a view that felt like a dream. Château Eza is a magical place that transports you to what feels like a medieval village, wrapped in luxury, warmth, and unforgettable charm. Our stay was truly enchanting, and we cannot recommend it highly enough

The welcome was wonderful with an easy check in process and a drink to start. The valet service was prompt, courteous, and professional. They brought the luggage to the room. The staff were all very friendly, polite and concerned about making it an excellent customer service experience. The turn down down service was a nice extra touch. I appreciate all the extra attention to detail at the hotel. Everyone made it a memorable experience. The tasting menu at dinner was wonderful except for one or two items I could not eat. It was very visually appealing and to the taste buds as well. Thank you for a memorable and wonderful stay. I highly recommend this place if you visit Eze. The views are stunning from high atop the cliffs. Just be aware if you have any issue with heights.

Overall a good experience, but by any means a great experience. For a hotel with these ratings, the expectations are not met: none of the showers worked properly- one was leaking, the other one didn’t work. The room is market as it has a balcony with ocean view: that was true, as was ‘some’ ocean view, otherwise it was a lot of ‘roof view’ of the adjacent building. Some of staff members was trying to do their best (the valet team was fantastic as they have a very hard job to move the luggage up and down on a lot of stairs), but some of them just average not something expected from a hotel with such ratings … and rates (ie at check out they charged us one night more for the parking, the offer for transportation was just outrageous- ie 3 times the taxi rates for same type of car…). On the other hand, pleas do yourself a favor and don’t go to the hotel’s restaurant: the service is just bad and the food not so great either (at least for the expectation from a Michelin star restaurant). Let’s start with the reservation: we asked for dinner reservation, and they booked us at 8:00 pm, when the best time is 7:00 pm so you can enjoy the sunset- they didn’t mention / offer this, albeit the restaurant was half booked when we arrived. They asked for formal dressing: don’t worry - they do not reinforce: the people are showing up in T shirts and flip flops. Now the service: we asked for sparkling water, obviously they brought us still water; they brought us the drinks ordered by others …

Great stay as a whole! The only complaint was that almost every night there was a private event going on in the dining/bar so there was no place for guests staying at the hotel to have drinks or dinner. The hotel should have a place where guests can use regardless of a private event.

I couldn’t tell from the online photos that there would be so many tourists, so I was really surprised by the crowds. One more thing, after getting out of the taxi, the staff carried our luggage to the room, but I wouldn’t have been able to get there without their help. It might be tough for people who aren’t confident in their mobility or who need a cane. Of course, thanks to that, the view is excellent.

Unique hotel with incredible views and top notch service. Highly recommend!

Beautiful old charming property full of character. Quiet at night, great dining options.

Perfect stay at this wonderful property with its attentive staff and amazing meals.

Great hotel. Great service. A very special experience. Highly recommended

A very nice high end property. Good location and majestic views.

Excellent service and good food

This place may be the most beautiful place we have ever stayed. I cannot recommend it enough.

Words cannot describe the beauty and unique property here. Breathtaking. We loved it!

Although not for people with mobility issues Chateau Eza is a gorgeous place. Love it.

There were a couple of things not quite right about this. It's a premium hotel at a premium price. On arrival. We were told that the restaurant was closed for the two nights of our stay and that we'd been sent a message about it. Perhaps we had but the message I received through Expedia was blank with the hotel's logo. So my guess is the cut and paste from Microsoft word without removing formatting characters which rendered their text invisible and Expedia doesn't seem to have a message store where I could attempt to recover it or read it. So I didn't have the opportunity to make alternative arrangements. We were offered dinner by room service. Now in a celebrated restaurant that should be fine. More than fine. But the food that turned up was prepared and served with no love or finesse. I wouldn't serve it at home. And while so many things about this, hotel are right, my lasting memory will be a ball of flaccid called pasta, and the three members of staff who told me they'd sent a message. So that was that with not a hint of apology that the message didn't reach me

This is a beautiful place to stay. We got a lovely welcome drink with magnificent views. Bed and room was large and comfortable.

Lovely Hotel , perched on top of tiny medieval village,

Hotel à ne pas manquer pour sa situation