Great location

The room was hot and a bit small. But it was clean and the staff was friendly. Location was great for restaurants.

Not a great experience overall. The room was small, clean and functional. It mostly did what was required. However: - On two separate occasions the lights in the room did not work - necessitating a trip to reception to get it resolved - The room key was only authorised for 2 days of our 3 day stay - necessitating ANOTHER trip to reception - The towels were clean - but threadbare. The seams were literally pulling away from the edges - The flooring in the breakfast area is positively dangerous - with uneven flooring, bumps, and hidden edges/steps. My friend tripped on a hidden step - and warned me to be careful. 5 minutes later I tripped on the same step, but much worse - falling and banging my head on a shelf edge. I have a large, 5cm bruise on my forehead as a result. Location is great - not far from the station, right in the middle of restaurants and bars. But it wasn’t a great stay, and am not enjoying nursing a sore head 3 days later.

Fantastic location, which was our primary selection criteria. Close to restaurants, train station, shopping, and sites. Room was basic, but clean, and the bedding was comfortable. Worked well for us for a quick two day stop.

Nice hotel in the centre of town. Good breakfast selection and helpful staff.

The property is fine to stay for a quick overnight trip. The staff were nice. Unfortunately, the rooms weren’t in the best conditions with broken fixtures around the room. The location is right off the city center, which is great if you enjoy the night life of Reims. It was very loud due to many people partying until about 2-3am. The breakfast was fine. It’s better to find a cafe nearby.

The room was clean. Curtains were unhooked and falling down. In the bathroom, the basin tap was very loose and the plug didn’t work for the bath - it wouldn’t drain. Had to request a room clean when we went out for dinner as it hadn’t been done.

Clean room, friendly staff, accommodating of us having a baby with us

Friendly staff and well located

Room- needs improvement . Staff - great Location - fabulous Amenities - I was never informed by the hotel before my arriving that the restaurant was under renovations.

Room was lovely - great size, nice decor and a balcony overlooking the main plaza (the longest in France!). Spotlessly clean and staff that were very helpful and on hand. Only disappointment was that the breakfast was served across int he Best Western hotel due to the Hotel Bristol Reims kitchen refit, but it was a fabulous breakfast so worth the 30m walk out from the hotel!

The room Smelled terrible when we arrived. We barely slept because it was also freezing cold in there and nothing to make it better. It was loud from people partying outside. We had asked at the restaurant to eat with our dog. They said they will make us a special table ready in 25 min. So we waited 25 min and then came back. We said we had the reservation and the guy there said we can sit outside ( it was around 3 degrees ) . That is unacceptable and also the tables outside have been available 25 min earlier so why would we need to wait for this time? We left and got take away to eat in the room. So all in all bad experience. Breakfast was good staff at desk was friendly .

Nice location with bar restaurant

Amazing central location. The underground car park is right next to the hotel and you can park there for a reduced rate, which is really reasonable. Very friendly staff. Room was really quiet, clean and had character.

The hotel is located centrally in Reims. Hotel room was very dark. No view outside! Cleaning could have been better. Bathroom was very compact. There is a restaurant attached to the hotel where you can choose to have breakfast. There are other options avaliable in the city. Reims station a very short walk from the hotel. If you are only sleeping and showering at the hotel then this will work for you.

Room and breakfast

Sarah and her colleagues are the reception were terrific. The room was small. Our first night, we were given a room that faced onto the plaza -- which was super noisy until about 2 a.m. We got moved to a room facing an inner courtyard the next day, which was much better. Very convenient location, other than the noise.

Only plus points are good location for town centre and comfortable bed and helpful receptionist Didn’t like that the toilet is right next to the bed . The room looks tired but that may be due to decor We asked to change our first room allocated as there was a constant buzz from a compressor unit. However that was nothing compared to noise later. A bar across the road had loud music blaring until at least 3am . This was followed by the road sweepers and then the dustbin men! As a result we got no sleep Cannot recommend at all unless you don’t mind not sleeping! But can recommend their restaurant which is good

Nice place to stay but there is a noisy night club across the street.

Loved staying a week here in REIM and exploring . The staff here were were wonderful and always willing to help ! The EDITO restaurant also good and plenty of options around