This was my fourth (4th) stay at Puertas de las Granadas and might just regrettably be my last. Every time I’ve stayed the service has gone progressively worse. Anywhere else I’ve stayed in Spain my experience has been exponentially different in terms of the level of courtesy from the front desk attendants. Every time I passed the desk throughout my two-day stay - not even an acknowledgment. It was quite odd. Aside from the bizarre disposition of the staff …despite having a manager present adjacent to the front desk attendants- that likewise never interacted either (adding to the oddness) the reason I’ve gone back has always been the central location of the hotel and proximity to the Alhambra (it’s literally up the hill). The rooftop terrace and the room views are both excellent. While I would still recommend it for first-time travelers due to the convenience and location mentioned - don’t expect much from the staff. .

Breakfast was very good, didn't use the bar.

Highly recommended place to stay. The room was clean, comfortable, and very pleasant. Conveniently located with easy access to transportation, and within walking distance to shops and restaurants. It was also great to have international news channels available in English.

Excelentemente localizado en las cercanías de La Alhambra !

Central location just a few minuted walk from the Alhambra. Clean. Good sized rooms. Buffet breakfast at €15 was pricey. Cheaper breakfast options in the cafes nearby. Would recommend.

Great boutique hotel in the heart of the old town. The staff were extremely helpful and the rooms comfortable and with lovely views of Alhambra Palce. Would definitely recommend.

Recommended. Had a great stay here. Perfect location. Rooms are small but clean and the staff was attentive.

Lovely hotel in fantastic central location. Lovely room, great facilities (including room terrace with great views). We didn’t eat there, but couldn’t fault everything else.

Centrally located. Comfortable room, courteous staff.

Great location and staff.

Well located but on a hill if you have mobility issue hard to get there otherwise great spot. Terrasse on the roofttop superbe

Modern hotel - good location - clean - quiet. No onsite parking.

This hotel was great value for money at this time of year (February). The room was clean and comfortable and the staff were very friendly and helpful. The hotel is situated very conveniently for visiting the main Granada attractions with the Cathedral and Alhambra within easy walking distance (though note that the walk to the Alhambra is mostly uphill). We really enjoyed the rooftop bar/restaurant at the end of the day. One side faces the Alhambra, the other side faces the Cathedral and sunset. The ground floor bar was also a nice quiet spot to grab a drink in the evening. Two items they could improve on are the breakfast buffet and the fitness center. The warm/hot items of the breakfast buffet were too cold and not well cooked. We thought it was significantly overpriced for the quality of the offerings at 15€ per person.

Hotel was great, room was just as described. The hotel staff were very nice and helpful. The location is on a quiet street but a city block from the Main Street of the city less than a km below the palace. A great view from the roof top restaurant.

Extremely good location, close to the Alhambra and the sights of the old town. Nice staff. Comfy room with great shower. Not the best breakfast (after the first morning we went out for breakfast as so many cafes nearby) but may have been because the hotel was very quiet as out of season. Would recommend.

Not clean. Washroom was dirty and outdated.

It was a great location and the hotel was very nice. The Flamenco show they recommended was excellent. It's walkable to everything but the bus is very close by.

Centrally located and close to plaza Nueva, Alhambra, puerta de justicia. The view of the Alhambra is to die for. Friendly staff.

Perfectly situated for the Alhambra. Hotel amenities were clean and staff helpful.

Great hotel and value for money off season!