Overall Ratings & Reviews METT Marbella Estepona

They kept my items I left in the room and denied the items were still in the room!

ELITE

Wonderful staff. Trained beautifully. Pool area is superb and the rooms are lovely. Beach is ok but not the best sadly.

Service has been absolutely great ! From customer service to bar staff. Couldn’t fault ! Lovely pool area and atmosphere !! We will be back ! Thank you for making it a great stay !!!

We loved everything about the Mett ! The staff were exemplary and super friendly. They ensured our stay was fabulous. The Mett has the most amazing pool , beautifully warm and lit with tiny lights at night . We can’t wait to return. Best breakfast ever!

Absolutely loved this hotel and would recommend it to everyone! We will definitely be back….

Enjoyed the stay. Clean room with balcony and daily service. Would stay again.

The entire experience was a 10! From the staff, to the setting, the room, the incredible breakfast buffet - a wonderful stay!

great location and staff

Shower drain took extended period of time to drain water. Breakfast buffet service was unsatisfactory. Waiters skipped me over and took food orders from parties that sat down long after me.

The experience was amazing! The resort is beautiful and the staff are all incredibly friendly. Food from the restaurants is delicious too. Will be coming back!

Wonderful stay and awesome customer service! Loved this resort and everyone was so friendly. Natalie the manager was amazing!

We loved how relaxing and accommodating this hotel was! Truly a 5 star resort! Customer service including the manager Natalie - was phenomenal!

Our stay at METT in Marbella was lovely. We had deluxe pool/sea facing rooms which were very spacious, and complete with very good amenities. We especially liked that housekeeping replenished our room with water bottles every day. The concierge communicated with us through WhatsApp and if we needed anything, we just had to ask through the app which was lovely. The staff was very accommodating and kind. Be prepared to need a car or to need Uber/Taxis. It is not a very walkable area (about 30 minutes from old town / 20 from Puerto Banus). The beach was lovely! Bring water shoes if you plan on going into the ocean, as there are many rocks (but this is to be expected in Europe!) We also enjoyed the pool area, which was always very clean and well kept. I would definitely recommend this hotel!

Live dj on Friday was a plus

We were offered an upgrade at a cost ! Hard sell by the ‘welcome person’ We explained we have vip access. Although rooms were available we were not offered an upgrade other than a paid for upgrade. Also they tried to charge for valet parking. We did get that removed from the bill.

Excellent as always

On arriving the immediate warmth of the welcome from the staff was infectious. They were so helpful and attentive. The place is so clean and tidy. Both restaurants are of a good standard plenty of choice for both Breakfast and Dining on an evening. The Pool and Beach bars are very good for Lunch and Drinks. The beds both around the pool and on the beach are very comfortable. On the downside their are a few things around the pool that can be improved. The first is the music. It is more suited to a much younger clientele. We did voice this and to be fair to the Hotel they addressed the situation for the last few days. Their is also an area where you have to reserve the beds at an extra charge. We found that Non Residents were coming in especially on a weekend and taking over those particular areas. I did suggest to the hotel to consider relocating these beds also where you lay around the pool you do not get the sunshine for the whole day. We found the beach to be the perfect location where the bar and beds are less than two minutes from the pool area and much more peaceful.

Amazing! Stayed here for 4 nights with husband, 17yr daughter & 20yr old son. Hotel and service was fantastic, beautiful setting, staff cannot do enough for you. Dj around the pool from 2pm , the beach is chill again with amazing service from gorgeous beach bar. Yiu have what’s app service with concierge where they will recommend & book anything for you. Had such a 5 star stay, highly recommend and will definitely return :)

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