The people at the Medea Resort were wonderful. The hotel was very clean. That being said there was no pool, when I first booked it listed a pool and spa (the name on the sign at the hotel is actually Medea Resort and SPA). Since Feb. they and Hotels.com changed their sites to list no pool. The SPA isn't open until next year and there is nothing to do there. We have 5 kids and were looking for a good place to relax before coming home.
The biggest disappointment is the way Hotels.com treated us. Even though their site stated the place had a pool and SPA and their first line employee confirmed with the resort that it was taken off the site. Hotels.com said they would find us a replacement, but when I said that I was already booked at another hotel they got indignant. They said "ok well we will charge you for one night". I said nevermind find us something else. THEY COULDN'T and then they changed their tune and said since the cancellation date was past they would charge us 100%.
Bottom line Hotels.com made us pay for 2 nights out of 3 for a hotel that was fraudulently advertised on their site. I will never book with them again.
Kristian
