Phoenicia Grand Hotel

Explore Phoenicia Grand Hotel
8.4
Very Good
From 230 reviews
Cleanliness

8.4

Room Comfort

8.2

Location

8.0

Service and Facilites

8.6

Traveler Reviews Phoenicia Grand Hotel

Number of reviews per page
20
40
Top reviews
Nicholas P
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent location, very clean, very nice looking, excellent staff, room was very nice and clean, all the amenities is excellent, the Lebanese restaurant was excellent. The only issue I had was the freaking room key, I had to reactivate it no less than three times every day, totally annoying.! I was told each time that I have to keep the key away from my phone, which is absolutely ridiculous, that’s like 20th century technology in the 21st-century first century…. Besides that, I would highly recommend this hotel.
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Cristina
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great staff, rooms nice and clean, maybe a bigger TV in the room.
mark
icon-
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lobby probably the most amazing i have seen in my long life I love the lobby There was an issue at check in. The man at check in was very helpful and corrected the wrong payment promptly The hotel is walkable from bbu airport and talks 15 to 20 minutes. Not walkable from opt I dont think I walked 2am and felt safe in the area as flight was late and everyone scrambling for taxis Room was spacious shower would benefit from a modernisation Lots of channels on tv in English an unexpected gift
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Constantin Aldo
icon-with Children
with Children
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The hotel was excellent overall. The room was very clean, comfortable, and well maintained. The staff were friendly, professional, and always ready to help. The breakfast menu was fresh, tasty, and offered good options to start the day. The workspace was quiet and suitable for my needs, making the hotel a very good choice for business travel.
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Pierluigi
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Great gym, SPA and breakfast!
Raluca
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Clean room, very nice staff, good breakfast.
Trpimir
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

You can see that hotel is old but it is very clean, nice breakfast
Alessandro
icon-Business
Business
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Very kind staff and services, pity the carpet of the corridors is outdated and quite dirty
Ali
6.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

A
Eugene
icon-with Partner
with Partner
6.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

We only stayed one night and the staff was very friendly, english speaking and helpful with transportation. But it is a dated hotel that is over represented in the photos. The room furnishings were very old and the a/c-heater did not work. The dials on it were missing and the none of the controls did anything. The toilet dripped water making the dripping sound all night. The safe did not function.
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Loyce
icon-with Partner
with Partner
8.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Clean and quiet. Room was a bit on the warm side.
Ruxandra
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Absolutely amazing ! Dreaming about the breakfast 😍
Georgel
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Clean room
Margaret
icon-Friends and family with Friends
Friends and family with Friends
10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Room was cean and comfortable. Staff friendy and helpful
Gary
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Yes
Nail
icon-Business and Leisure with Friends
Business and Leisure with Friends
2.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

This is by far the single worst place I have ever stayed at. For starters there was a sewer smell coming from the bathroom vanity, and this was at both rooms, we complained and nothing happened. the hotel was extremely dirty and very old, the carpet is stained all around. I also put some clothes for laundry service, it took 3 days ( which was my entire stay at the hotel) and when I asked for the laundry I was told it was the weekend and they don't do laundry till Monday (which was the day I checked out) One staff memner helped me and assured me that my laundry would be returned to the hotel by 7 am either washed or not. I only got 2 garments out of nearly 15 or 16 garments, so I had to check out and leave without them. I strongly advice that Expedia should not associate with this hotel anymore as it only diminish Expedia's reputation, and this is just my humble opinion
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Georgel
10.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Location
Kerry-anne
8.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

The staff are really friendly and there are lots of areas to sit, work, eat and drink.
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 111 week(s) ago

Hotels.com verified review

Good for business purpose
Simona
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

The staff was extremely polite and professional. Best experience I’ve had in a Romanian hotel! Rooms are large, bedding very comfortable. Bathrooms need a bit of TLC but water pressure was perfect and they are very clean. Breakfast was bountiful and healthy. Overall amazing stay.
Number of reviews per page
20
40