Spa facilities not available during my stay which were only made clear after I had booked a non-refundable room. (The hotel refused to allow me to cancel). When this was discussed at reception the on-duty manager just said that as it was temporarily unavailable (for several months it seems) that they would not change the advert which i still do not understand why in the description that cannot be made clear. The hotel room given was above the hotel restaurant with music so loud I could not sleep (i had the half marathon and i have a hidden disability which makes sleeping difficult anyway). When I spoke to the on-duty manager he was very dismissive and even when the assistant had offered me another room for the next night he just said there was no point as there would be no party on sunday night (this was incorrect assumption as I had to endure at 10pm until midnight more loud music). He said they would ring the police as it is illegal but by the time they would arrive it would be midnight when it would be sorted - it was after this time. Nevertheless I got the impression this is a frequent occurrence and is totally unacceptable to sell a room like that. Ultimately because I could not use the facilities I had intended to use and was the main reason for my booking, I changed my flight and was glad to leave the hotel at 7am the next morning. A minor thing in the grand scheme of things was the hair on the bed next to the little cardboard sign which said "welcome home".

We booked specifically for the spa and extras but when we arrived we were informed that the spa was completely closed for renovations. Nowhere on any sites including Axel’s own website does it inform you that there was a planned closure of the spa. The overall response to the situation as well was unsatisfactory. Disappointed and unlikely to stay there again.

Great place, very attentive staff. I will definitely come back.

Nice room, very helpful and friendly staff, great breakfast. Nice spa on the rooftop too.

Room very nice and klein

Room was fine, but cold.

Staff were amazing, my room had a bathtub which I always enjoy when in a hotel, location is perfect although technically not in the centre, Berlin has many districts all very accessible from this hotel. If you are gay then this hotel is perfect for many bars etc. around. The station is a 3 min walk. The rooms are super quiet and proper black out curtains if you crave darkness, nice spa on top floor also. My only negative comment is there no bar, however there are plenty around.

I had read previous reviews about unwelcoming staff / unfriendly atmosphere. well I can absolutely say that couldnt be further from the truth. Everyone was so pleasant and welcoming. Always a friendly smile and polite chat from the staff. The hotel itself is spotlessly clean and the rooms have everything you could ask for. They are also cleaned daily if needed. The facilities are also great the spa area was a perfect wind down after a long day out exploring. 10/10 would recommend, and we will be booking a break here again in the new year.

The ac in the room wasn’t working and there was a weird smell in the room. The facilities in the hotel are not great. Small gym, the door of the sauna not getting closed and Bad smell in the wet sauna. Need to improve the facilities.

The staff was very friendly and helpful. Check in with me to know if I were comfortable checking in.

Really nice room, helpful staff, great location!

Great location, friendly staff. The rooms and amenities need a little refurbishing though. Unfortunately no showers in the spa when I visited, and the mattress was worn out in my room.

Great place

So where to begin !! Rude staff at check in firstly Waited untill after check in time for a room that was not even clean !! No towels in the room and a door that would not close !! So the spa area and gym area Dirty no towels here either Toilets dirty over flowing ! Breakfast well this is a joke !! Sat down for 20 minutes whilst the waiter was sat on the bar flicking through Grindr rather then approaching me and taking my order I was there for 28 minutes before a girl came over to take my drink order Then another 5 minutes later the staff came over and laughed saying do you want to eat ?? Well this was a joke and the breakfast choice honestly you would get better in a hostel !! So I raised these concerns to the reception who told me to send an email rather then deal with the situation there and then !! I have pictures of all the things to document !!

Had a great stay there. Staff were very friendly and helpful. Room was really nice with a great bed and was very clean. There is a mini bar but i didnt use it and all things seem to have been thought of for however you would like your stsy. Everything is walkable and lots of bars and eating places nearby. Woukd definitely come back again.

Staff was amazing and friendly with every encounter. I did have an issue with the heat and air condition which they acted fast to bring me mini fan and heater. The junior suite was nice I stayed on the 5th floor. My room was exactly under the gym and heard every weight being dropped every morning. I still think this was a great hotel to stay in.

Bad from the beginning Check in issue Gave us handicap room even with 2 available units (saw availability at hotels com ) Renovation not advised in web Check in agent did not want to changes us “i m sorry nothing i can do” Elevators 1 out of order entire weekend

Good place

Had a great experience . I would book it again!

Close to a great deal of shopping and walking distance to a lot of site-seeing. Great for LQBT community.