Douglas
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
With my booking I had requested a quiet room away from elevators/stairs and public spaces. Upon checkin this request was not honored. My room was beside an elevator. More importantly my room overlooking a very busy highway that was undergoing major construction. Resulting in 24 hour continuous noise. When I asked to be relocated I was told the hotel was fully booked and nothing could be done. Upon check out all I got was an apology, my response was perhaps management needs to stay/sleep in this room to better understand my unpleasant experience. No comment from front desk staff. These rooms should not be offered up unless the guest is made aware of the problem.
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