Beautiful hotel and incredible service. Great location

Very beautiful property Staff was nice and very helpful Food restaurant is very good

Beautiful hotel! Excellent restaurant

We had a wonderful stay at this hotel in Puebla. The rooms were very clean and comfortable, the staff was always kind and very helpful, and the spa experience was amazing — very relaxing and enjoyable. We also loved the hotel restaurant; the food was excellent. Highly recommend this hotel and would definitely stay here again!

Perfect

Perfect

Me pareció excelente en limpieza y atención Su Restaurant delicioso y la atencion de Leonardo ntro mesero fue buenisima

Good location.

Restaurant is amazing one of the best in Puebla

Clean room, super kind staff

At Hotel Casareyna, every element of the experience exceeded expectations, from the refined accommodations to the exceptional service and thoughtfully curated amenities. The Master Suite was exquisitely appointed, with every detail carefully considered to create a sense of understated luxury and comfort. The spa was a true highlight. Its team delivered impeccable service, and both the facial and massage that I received were deeply restorative, elevating the overall stay. Throughout the hotel, the staff consistently demonstrated warmth, professionalism, and an intuitive attentiveness that made every interaction feel personal and seamless. Dining at the hotel’s restaurant was an experience in itself. The staff’s knowledge and passion showed while they offered insightful explanations that enhanced the culinary journey. A visit to the Talavera shop added a cultural touch, where I found a beautifully crafted, piece to take home. The curated spa and dinner experience surpassed all expectations, blending relaxation and gastronomy into a memorable highlight. Omar was the perfect host. Ideally situated, the hotel provided easy access to nearby destinations such as Val'Quirico, Cholula, and Barrio del Artista, where we even discovered a charming hidden café with live music. This was an exceptional stay in every sense, and Hotel Casareyna will undoubtedly be my first choice whenever I return to Puebla.

Excellent

Pool was under construction but it was really nice.

good

Had an excellent stay, enjoyed the morning expressos. Very comfortable bed and large beautiful room. Would definitely stay there again.

While this is a lovely hotel in a good location, the pool was not available for most of our stay. We chose this hotel largely based on it having a beautiful pool area, but this area was undergoing renovations during our stay. We were not advised of this beforehand (or we would have booked another hotel.) We complained to the hotel management, but they refused to provide any meaningful compensation to us. So, while the staff are very helpful, the hotel's management is not willing to make amends if the property amenities are non-functional.

Restaurant is superb. Our room was very nice, just small annoying details. For one, staff promised to fix a wall outlet that has two USB outlets that did not work. Overall, Casareyna is a beautiful hotel with s fabulous restaurant. Also it is in a great location for walking to sites in the Historic Center. Finally, the staff is really nice and helpful.

The place was amazing. The attention was incredible.

couldn’t open any window

Clean room, excellent service, awesome pool with warm water, excellente food service in the restaurant and in the pool. Safe, quiet. Very comfortable room.