Overall Ratings & Reviews Palm Plaza Marrakech Hotel & Spa

Our room was dated with only 1 plug socket in the whole room and a broken curtain. It was comfortable and quiet though which is great. I want to give the hotel 5 stars as it has so much potential if it just made a little more effort. Tables are dirty in dining area and in bedroom but otherwise it’s a clean place. Location is perfect but swimming pool is like ice water so impossible to use. No one used the pool during our stay and all the guests complained about it.

Quiet area yet easily accessible to main attractions. We also loved being in walking distance to the mall and cinema.

While the room could use some updates and better cleanliness, the staff was amazing, and the food was absolutely delicious. Their service really made the stay enjoyable.

Decent place to stay. Friendly staff. Decent facilities.

I don’t know how it got 5 star status. Very very poor service. Staff was very money oriented and not helpful at all. When I arrived, the door man or bellboy didn’t even volunteer to get my luggage. When I checked in the girl was pushing for some gala dinner and when I asked for taxi, she said it was 25 €. Later a different receptionist told the fare to airport was 30 €. In actuality the fare from airport to hotel by registered taxi was only 13 €. When I checked in the room, there were no towels. I wanted to buy paracetamol and when asked for pharmacy the door man said we have to go in a taxi for 5 minutes to the nearest pharmacy. In actuality there was a pharmacy within 3 minutes walk in a big shopping mall. Everyone of the staff was trying to mislead us.

Very nice Hotel, kind staff, they just need to improve the food quality and options

It’s ok

Nice

Nice place but thie listing needs updating as only 1 restaurant is operating and the one currently operating is a help yourself buffet of not great quality. The outside pool and pool bar are great The hotel is quite dark with movement activated lighting although much of this does not appear to work and the aircon is not great, we reported this twice but it was not dealt with It a good place to stay out of hectic Marrakech but the description needs updating

Good place if you don't want to spend a lot of money. a little out of the way. My curtain fell down in my room window facing the street. I reported it and it was never fixed, so I just had a room with an open view window. Also the hallways are dark. really dark. Their motion sensors for lighting their hallways are like (literally) on a 20 second timer so while you're walking the hallway, the lights will turn off on you. The carpets were also somewhat dirty.

What can I say? The place looks nicer in the photos than it truly is. The walls are really thin. Heard everyone next door and in the hallway. Also, I saw a small roach scurry away from the dessert section of dinner last night, and ants all over my breakfast table this morning. I don't get grossed out easily, so it doesn't bother me much. But I can see it grossing others out. It's just not as opulent as the photos would suggest.

The staff of the property was Great. Front desk agent (Ahlam) She did a great job after coming back and complaining about the TV. She makes me satisfied in the end. Good breakfast.

The costumer service was really bad and we were charged for ice we had to pay for it in cash and the ice was served with a spoon not ice thongs in addition we were trying to chill and smoke and drink by the pool the manager told us we can’t because the police will come to check hotel which i never heard of such a thing like that hotel 5 stars get check Ed by the police sound sketchy

Very comfortable and great facilities.

The grounds are beautiful. The rooms are spacious. The decor is dated and the rooms could use an update. The spa is basic but the treatments are good. Breakfast has lots of options but the overall quality of the experience is just ok. The hotel may be rated as 5 star but it is closer to a 3*. If you are looking for a safe place that will meet your basic needs, this hotel will fit the bill.

Had only one restaurant open and the food was very mediocre. On the plus side there was a bar and you could buy bottles of wine. Room service and maid service were efficient and accommodating

Lovely pool, very large and peaceful. Room was spacious and comfortable, staff were very welcoming. Location is ok, however not a lot to see or do within walking distance, however cabs always available and cheap to the old and new town. Great hotel if you are looking for a nice quiet space away from busy main centre. Breakfast good with lots of options. Had a very lovely break and will certainly be recommending this hotel to people in future.

the hotel must an 2 or 3 stars hotel , not clean nothing is working good , so poor

Comfortable stay, but not a 5 star hotel. More like a 3 star compared to western standards. Especially areas the food, room/ hotel amenities, and hotel services lack 5 star standards.

The pool was large and spacious Breakfast was nice