We enjoyed our stay overall, but there were several issues that need improvement. The rooms we originally selected were not ready upon arrival, and one of the rooms had already been assigned to another guest. The staff was unable to assist effectively at that time, and it took about an hour to resolve the issue over the phone. The following day, there was a problem with the floor due to ongoing construction, and we were asked to change rooms, which was inconvenient. Communication with the front desk staff was also challenging, making it difficult to resolve concerns smoothly. On a positive note, the breakfast was good and enjoyable. We also really liked the city—people were very friendly. We would visit Monterrey again, but we are not sure if we would stay at this hotel.

I accidentally left my pijamas and would like for them to be held I will be traveling back to Monterrey the end of April and will go by to pick them up Thank you

Good stay

Room was clean. Gated area for cars. Good area.

Excellent overall, great location, great service!!!

Excelente 👌

The staff was really courteus, I had a great time and the facilities were spotless and easy to access

No good breakfast. The tv in my room doesn't work. My room doesn't had a hair dryer

It was ok

Sólo tiene 2 ascensores para un edificio gigante por lo que, cuando está totalmente lleno, se forman colas para usarlo. Por lo demás todo esta bien en la relacion calidad precio.

Muy limpio todo y muy buena atención

Excelente Hotel en una muy conveniente área, cuartos limpios, empleados eficientes, tiendas y restaurantes muy cercanos, transportación a áreas cercanas y un maravilloso almuerzo muy completo incluído, altamente recomendado!!!

Amazing

La uvicacion es perfecta hay todo serquita desde los mejores especialistas medicos centros comerciales y lugares para comer

Great beds, clean rooms, lots of options near by

Very welcoming, check in process was quick.

Very clean and accessible

Breakfast meals were very good

La actitud de la gente de recepcion (no tod@s) dejo mucho que desear como si te estuvieran haciendo un favor, el AC del cuarto hacia mucho ruido, era imposible dormir. La ubicacion es lo unico bueno ya que hay un centro comercial a un lado con Bancos y restaurantes.

Perfect stay