Overall Ratings & Reviews Staybridge Suites FORT WORTH WEST, an IHG Hotel

The rooms need to be cleaned better.

The price was outrageous and when asked why it was so high i received a shrug and then ignored. The couch and curtains had a very foul odor and the tub had mildew. We stayed 2 nights with 4 adults and only given 3 towels our whole stay. The door handles to the bedroom were hanging off. Once the pull out couch was extended it would not go back into the couch. The room was advertised as 2 queen beds but the ones received we're maybe full size and very uncomfortable and not able to fit 2 people. There was also no room to walk and get on the bed from the side that was against the wall so you had to crawl from the end of the bed. The elevator was unsafe and had no sensor to stop the doors once they were closing. My arm was smashed once I was trying to get in the elevator. There was absolutely no parking to accommodate the units you rent out. Several times I had to park far down your entrance road and walk a long distance back to the hotel entrance. At breakfast the first morning the toaster caught on fire and when addressed the attendant just stated that she had a sign on it and it was still left out on the counter. The room was very hot and it took hours to cool down. We had to set it lower but had to leave our room to give it time to cool down which was over 4 hrs.

Highly recommend

We enjoyed our stay!

Very clean, comfortable and Spacious. It was great.

The atmosphere, the employees, the room were amazing. Along with many other things. With this trip being my first stay, I thoroughly enjoyed it and will definitely be recommending to others and visiting again in the future.

Love the room with, separate living and kitchen

Room was clean and nice. Breakfast area was out of dishes, forks, coffee and most food items at 8AM. Only one attendant who couldn’t keep up with the volume of guests. Left to eat breakfast at a restaurant and came back to find our room being cleaned by housekeeping even though we left the no housekeeping sign on the door. The housekeeper attempted to blame the situation on the front desk stating he was told we had checked out even though we hadn’t yet.

Very nice staff. Comfortable bed. Good breakfast and cocktail hour.

My family had a wonderful experience at this property. Check in was quick and easy and all employees were friendly and helpful. The room was so spacious and the beds were comfortable. Would definitely recommend and stay again!

Everything was great.

Comfortable clean beds and really good breakfast. Plenty of room in the suites.

It was wonderful to find a 2BR 2BA suite for our reunion. The breakfast was exceptionally good.

I like that the employees Wher relly nice

Very comfortable and well updated suite

Great place

Room was good, but could use a remodel, which is being done on the 2nd floor

Do not stay here very old pool was very dirty not worth the money

I stayed at this hotel when it first opened and it was amazing. This last time I came out, I felt like it hadn’t been kept up with the way it should’ve been. The halls smelled of marijuana, the room vents were filled with dust as if they hadn’t been cleaned in months. The beds were really nice and we slept well, but it just felt unkept.

Great plave