I found leaking pipes by my bed with black mould in pipes Carpet was wet where I put my bag and then I noted the carpet also had black mould on it Asked to speak with manager Not available til next day. This was a serous health hazard but they did not actually care. Paid for breakfast only to find nothing much and very little choice and no dietry options for coeliac who cant eat normal bread/cerals Only option for them was plain yohgart Got our maney back Had dinner at their restuarant only to have waitress yelling at some customer then carried on the yelling inside - 25 mins later we had still not received our drinks order so left Would never recommend this place

Great clean room, staff was super friendly. Breakfast was a typical French breakfast very filling and satisfying. Most importantly air-conditioning was wonderful in the room. Super close to the tram station and the riverfront, we will definitely look forward to staying here again on holiday next year

Very long walk from train station 30-40 min

The air conditioning was a godsend and the breakfast was delicious

Great location, close to the tram, so accès to other parts of the city such as Gare St Jean was easy. Lots of restaurants and cafes, chocolate shop, statues and parks in the neighborhood! Breakfast pastries and coffee/tea was good in the hotel cafe 👍

Great location, helpful staff, nice food and drink, lift to room.

The hotel is in a great location, close to the main attractions and restaurants in Bordeaux. The staff were polite and check-in was smooth. However, the rooms felt small and outdated, and the overall experience was ok. The breakfast was average and lacked variety. It’s fine for a short stay, but I expected a bit more comfort and attention to detail for the price.

Property is somewhat run down, old carpeting, old decor. Rooms are quiet and dark to sleep. Parking is very expensive but the hotel location is wonderful. Everything is in walking distance. Transportation, restaurants, shops everything is very close by. Very happy with the location, downstair restaurant and hotel staff. Would stay here again.

This is the most central location I have ever stayed in. So easy to pop back into the hotel during the day to drop off shopping, use the restroom, or just take a nap. Only steps from the tram line that comes in from the Bordeaux train station, the intercontinental hotel, Opera House and shopping streets.

We have stayed here in previous occasions and the staff really put in a good effort but at this point the facility really needs attention. Carpets are stained, faded and worn. Water pressure was great but the toilet leaked. Sometimes a sewer smell wafted into the room and if we opened windows instead there is the persistent smell of cigarette smoke for outside, even at 2 in the morning.

The hotel is in a great location, very close to the tourist information office and a hub for the city tram system. All of the front desk staff were friendly and helpful. The location is also convenient for walking to a good variety of restaurants

Centrally located, very convient. Floors rugs/carpets needs a good wash.

Good location for shopping

The location of the hotel was amazing, the rooms were clean and the staff was very friendly. I had a great stay here.

Really cozy hotel room for just one or two nights, friendly staff Would stay here again

Lovely staff very good location

The room was basic, but the location was good. The advertisement on Expedia looked a whole lot better than it actually was when we arrived at the hotel. The hotel was quite rundown and needs a refurnish meant. Breakfast was good.

Great location. Clean and lively.

Hotel is ideally situated in the heart of Bordeaux. Lovely city!

Great location and amazing room