The property looks wonderful, but staying there was a mixed bag. The beds and pillows were uncomfortable; the layout is confusing and the coffee unacceptable. I wish that I enjoyed my stay there more than I actually did.

Helpful staff and a clean comfortable room.

The property and location are spectacular. If you are driving, the parking entrance is tricky. You have to get out of your car and use the buzzer at the gate. Hello - hotels.com - maybe you can warn people about that and save them the hassle of figuring that out while their bladder is bursting after a long drive.

Excellent location for viewing Mérida's outstanding Roman ruins. Lovely breakfast staff. Front desk could do a bit better on communication. They told us they were reserving breakfast for us at 11am but the was actually the time they closed. We even confirmed the time before leaving the front desk. Also they could not seem to understand I had reserved TWO rooms one for TWO people and the other for ONE person. Admittedly our Spanish isn't perfect but we do live in Spain and understand more than we can speak. Overall I'd say stay here if you have never been to a parador because it's a beautiful historic property in good proximity to the ruins and town center.

Met high expectations on all counts

It was a very modest room. I felt like I was staying in a monastery or something like that. The staff was very dismissive and rude, and it was difficult to find our way around the place.

Parking was too expensive

No car Breakfast was ok but the room felt crowded

Very disappointed the pool, gardens and roof top terraces all closed. So disappointed no where to chill outside in the sun to rest your legs with a cold drink and curl up with a book. The hotel was well positioned. I picked this hotel because it was a mid point stop in our 3 week road trip and picked this hotel for the roof terrace and pool to find out they were closed out of season. I’d not use Expedia again.

As usual this Parador is housed in a lovely old building. There are examples of antiquity all around. The public rooms are comfortable and spacious and the bedrooms have everything one might need. An excellent breakfast is served and there is a dining room for lunch and dinner.

Great breakfast buffet. Very comfortable beds. Shower with suboptimal.

Excellent, quiet location near great restaurants and historic center. Staff was kind and helpful.

The tub was clogged and the didn’t even try to compensate for it.

So lucky to have stayed here for a night. Large room, beautifully furnished.

Lovely parador, great location, comfortable room with good view. Excellent parking, although very TIGHT spaces, challenging to use. Good restaurant, although the dinner was a bit unexciting. Congenial service in the restaurant, somewhat cool at the reception. Overall we were pleased, but it was not up to the level of other paradors where we have stayed.

Not as charming as other paradores we stayed but still a great staff and good location, construction outside the property wasn’t noisy but did cut into the charm a little bit.

Very nice hotel , convenient for city centre and historic sites . Handy underground parking on site , but quite a hefty charge of 18 euros per night to park our car .

A lovely parador within easy reach of Merida’s wonderful sites.

A very nice place, a bit thin on breakfast (no eggs without special order). Main issue was multiple entries, which created a problem for the driver who picked us up. If you are taking a train, bus, or renting a vehicle, go for it.

Great Hotel, location brilliant, parking very safe not cheap!