Staff was really nice.

How refreshing to stay in a London hotel owned by the family who run it, rather than by disinterested investors. Anna was a delight. The room was not big, but certainly bigger than those in the micro-hotels I have stayed in, and the fridge was a bonus. It's super close to Hammersmith station, with lots of places to eat nearby. Kave is wonderful and all vegetarian - that can be tricky to find. The stairs are a bit narrow, which isn't a problem, but is worth knowing ahead. I will definitely be back, and will recommend it as well. I'm glad I found it.

Room was clean, a little noisy from other rooms and the creaky staircase. It was SO hot so we were grateful the windows opened fully. Good location though and really easy to get to the station and Apollo. Comfy beds, staff were lovely. Door didn’t double lock however, which was a bit worrying.

Nice room, clean comfy bed, only issue I had was the water was not that hot for a shower in the morning

Lovely place

Clean and convenient

WORST HOTEL EXPERIENCE OF MY LIFE. Upon arrival, I expected the usual greetings and a bit of small talk to make me feel comfortable, but instead, Theodore's, idea of small talk was to make me feel like a criminal, " we've had people with your name try to scam us" and wanting to take a photo of the credit card I used to book the room, on his grotty personal phone. His wife or sister appeared and was equally rude. Zero warmth or hospitality and an underlying feeling of hostility. Think I'm exaggerating, go there and ask for Theodore! Room sucked and like other people have commented, bugs. Will speak to Hotels.com to see if they can remove this hotel from their listing until Theodore undergoes training in the following areas: communication customer service small talk

Thank you Ana for your swift responses to my queries and accommodation on check-in time!

Rooms were comfortable. All staff were friendly, welcoming and approachable.

Staff at reception friendly and helpful. Hotel over two buildings. Stayed in 2nd building on top floor. Warm and comfortable. Room very clean. Comfortable bed. Hot shower. Very convenient location 5min walk from tube & Hammersmith Broadway, Approximately 10min to Hammersmith Apollo. Excellent value for money.

I was made to feel very welcomed! My suitcase was carried down the stairs for me! Very comfortable room.

Great value, excellent location walking distance to tube a ample shopping

Okay apart from terrible smell like cat pee in the bathroom. Someone was smoking in another room and smell drifted into my room .

Great room for a reasonable price. Checkin and out was really easy and the gentleman at the desk who got us sorted was very helpful with tips for the local area and the best way to get to the concert we were down in London for. Would definitely stay here again if I'm visiting the Eventim Apollo.

Very friendly and helpful staff

Really comfortable I really liked the room I was given it had everything I needed!

Clean room. Top floor room meant 10 mins before hot water arrived for a shower. Also toilet/shower room had a sensor switching the light and extractor on at all times. Disturbing for anyone sharing the room during the night.

Ideal for

Very clean

Room clean and tidy. Comfy bed. No food or snacks of any sort. But the main issue was that it was booked to be paid on arrival, but the money was taken 2 DAYS BEFORE.