Very unpleasant experience, while we were out of our room for the day, someone went in our room. We opened the door and saw paper towels on the floor, our stuff ( dishes , clothes, toiletries had been) put away. When I went to speak to the front desk, they were not sure, then got a vague explanation that they was likely a mix up and it was housekeeping but they wouldn’t have touched our things. They apologized but this is absolutely unacceptable. If they were aware that housekeeping by mistake went into our room. A note should have been left on our door to ask us to go to reception for an explanation. I am reaching out directly to the director of Algonquin College conference centre to bring this issue to their attention. As after the incident, we checked the reviews and apparently this is not the first incident of the sort. Would not recommend this place until their staff have been properly trained. Housekeeping staff should not touch guests belongings unless they have been instructed to do so. This really put a damper on our visit in Ottawa .