Staff unfriendly and low training for customers with long staying.

Beautiful hotel

Once again, Belmond Hotel service is exceptional and deserving of a 5-star rating. The Monasterio is a unique hotel, with the appeal of being built on a real medieval monastery. Each room is unique and some of the suites are quite charming duplexes with skylight, and beautifully decorated. The spa offers essentially massages and its limited offerings are due to

I have no words to describe this Hotel, it surpassed my expectations, Amazing one of the best hotels I have stayed, I went for my birthday with my husband, i stayed 5 days they treated us like royalty, the service, the restaurants, the ambiance, the location, I loved everything about this hotel, i recommend this hotel 100000000000000% unforgettable experience.

Amazing hotel.

Attentive service

Brilliant stay, thoroughly enjoyed.

A true former monastery constructed on Inca ruins in the Medieval period and entirely renovated and converted into a luxury hotel. There is an active chapel that was preserved, the rooms are large, oxygen is available by mask, but some rooms also have supplemental ambient O2, bathrooms are well equipped, staff is extremely attentive and courteous. The included buffet breakfast is more like a feast, with more options than you can handle. The hotel seems to focus on amazing service. And they deliver it exquisitely making you feel truly special.

My stay at Monasterio was nothing short of extraordinary. I had the pleasure of staying in both the Junior Suite and the One Bedroom Suite, and the experience was flawless from start to finish. The service was impeccable, every detail was thoughtfully arranged, making my trip truly memorable. The staff went above and beyond to assist with my travel needs, including seamless transfers to and from the airport as well as the train station for the Hiram Bingham journey. The staff even helped me exchange money at a competitive rate outside the hotel and provided a receipt for transparency - a level of service that truly stands out. Breakfast was a highlight, the best buffet I’ve ever experienced. The selection was outstanding, with premium fresh fruit and made-to-order dishes. I particularly appreciated how they prepared the scrambled eggs exactly to my liking (medium, so they weren’t dry), a small touch that made a big difference. The art tour was fascinating, providing deep insights into the history of the region and how the hotel’s impressive collection evolved over time. The property itself has a regal, old-world charm, though some elements could benefit from renewal. One interesting note: Belmond leases the site from the church, meaning a portion of the proceeds go to the local religious institution. I can’t recommend Monasterio enough. More than a hotel, it’s an immersive cultural experience with service that exceeds expectations.

Incredible stay! The best staff!

Everything about this property was perfect. The staff was wonderful and special thanks to Julio for all his help.

Great !! 5 star all around

Everything was perfect. The hotel is very confortable and the arctecture is outstanding. A place to return more times.

Beautiful!

Amazing experience staying at the hotel monasterio. The property was beautiful, full of history, art and the ambience was so calming. All of the staff were incredible! Special shout out to Mario, who checked on us every day to make sure that everything was perfect, even if we were not at his table.

This is a beautiful property and the restaurants here are excellent. We ate several meals out in the city, and the food here was better. Get a room with oxygen if available, it did make a difference. A staff member we spoke to about having an extra hour at check out time was abrupt, but it was the only negative experience we had here.

Helpful and attentive staff.

Absolutely impeccable service, from check-in to check-out. The hotel is a gorgeous property, beautifully maintained and decorated. Breakfast was delicious, with lots of choices and excellent quality. Everyone was very helpful, kind, and professional.

Excelente hotel ,personal maravilloso atento a los detalles sobre todo Bryan y Martin ambos te crean una experiencia de confort ,fue maravilloso absolutamente todo ,recomendado al 100000 %

Historic and beautiful. Food was wonderful!