Overall Ratings & Reviews Residence Inn by Marriott Springfield Old Keene Mill

I like the location of the hotel and the breakfast available everyday. The desk was helpful in resolving a problem encountered during my stay.

Great facility. Comfortable,clean, great staff.

Stay was nice, staff friendly and helpful. The room was clean and comfortable.

Rooms are relatively large, gym is excellent for a hotel and the breakfast bar is far better than most other hotels. This has become our new go-to when in the DMV.

Fine

It was comfortable.

Over-all, where it counted, I gave the property a 5 star. The room was much nicer than most (at least I liked the layout) and the breakfast was pretty nice, and I liked the ability to go directly into the hotel from the garage though whoever built the property could have done a better job of aligning the garage with the actual floor levels. Our room was facing the busy street and did have road noise all night if you are a light sleeper. One elevator was out during our visit, which caused some delay but not too bad and don't expect that to be the case all the time. Breakfast staff was very accommodating and friendly but since we did not get daily maid service, cannot speak to that staff.

THE STAFF ROCKED, the room was great, the bed was comfortable! Our only complaints about the property were that the dryers did not dry our clothes (after two rounds and a lot of quarters, we still had to hang dry our clothes, and the lack of ports to charge our phones. NOT one USB available in our rooms (not even a lamp), and we didn't have enough charging bricks with us (which we should have brought more), but in this day and age, we thought surely we wouldn't need them!

The staff was friendly and helpful. The property was nice and easy to get around.

Great

No ice machines in the building ... ALL ice had be be retrieved by the front desk person.

The room was very nice, however, the air conditioner shut off before we went to sleep. We called down to the front desk and were told to press the down arrow key (which we had done numerous times as well as changing the fan mode and turning it off and on again). It was quite uncomfortably hot all night so we barely slept. We mentioned it to the front desk in the morning and they were very apologetic. We also got charged for garage parking even though we parked outside so they reversed the charge and gave us 2 bottles of water. We then left a cooler with insulin in it in the room and called. Mike was SO incredibly helpful locating it for us as well as addressing our other issues. The whole daytime front desk staff were terrific.

Would stay here again if I need to be in Springfield again

My stay was okay. One of the elevators was out and the property couldn’t give a date when it would be prepared. Also, having to pay for parking on top of the cost of the room is ridiculous. The property should have given parking for feee given the elevator was broken

The elevator was very slow. And the properly front entrance was difficult to find. The neighborhood was noisy with sirens and traffic. The room was very comfortable. And the staff was very helpful and friendly.

Room is

Was a comfortable stay while on business. During a snow storm and staff was attentive, and helped me get setlled in quickly so i could get my rest . Thanks

My stay was good. The rooms are nice, but at the cost of the room, it is ridiculous to charge $10.00 per day to park. The cost of the room is almost $200.00 dollars a night and at that price, parking should be included. Will look for other hotels where parking is included in the price

They are really good

The only objection I have was I was told upon checkin that there would be no parking fee chaged. However, at checkout there was a $10. parking fee charged to my room and I didn't have time to fight it.