Overall Ratings & Reviews Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.

Convenience

Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.

Great hotel smack in the middle of everything.

They were friendly

the service at the hotel was amazing. 5 star experience . thank you to the hotel team for making our experience a memorable one.

Lovely hotel and stay for families, centrally located and friendly staff

Convenient, friendly, great for a short stay!

One things i noticed is how friendly and helpful the staff are. Service is so on point

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.

Excellent

Dining and bar tender was awesome

good

The staff at the hotel are the best. They always went above and beyond for our stay. The staff at the hotel truly know how to treat guests.

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.

great value for money and location is ideal

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.

Loved the theme set throughout the hotel. Staff were friendly and welcoming. People went out of their way to see if you needed anything. Loved the cleanliness and attention to detail.

outstanding staff and great hotel

It was great. Staff are amazing. I travel alot see alot of hotels... service level in the top 5 of all the places I'v been in the last year.