Overall Ratings & Reviews Maitrise Hotel Maida Vale

Windowless = below ground Quite disconcerting Food on site limited

Worst hotel I’ve ever stayed in.

Great first hotel experience travelling from NZ to London. Affordable room price and nearby stores for supplies.

I would recommend for a one night stay in this part of London. Much cheaper than other hotels in the vicinity, but the room was clean and comfortable.

This was the most disgusting hotel I’ve ever been to. The staff ( ladies the the front desk) were rude and not helpful at all. We stayed there for 2 days because we had to switch rooms 5 times due to non working ac, poor cleanliness, shower and sink drains clogged! Absolute nightmare! Avoid this place at all cost….better to sleep in a tent!!!

Really quite hotel, a few mins walk from both underground and overground stations. Receptionists were very welcoming. Had everything you would need for a short stay.

Don’t stay here. You will regret it. This hotel is very unaccommodating.

Honestly, it was a nice hotel, easy check in and out, good breakfast deal but we had our room on floor -1 so no windows which made us feel very claustrophobic and want to get out. Maybe if they had warned us beforehand it wouldn’t be such a shock. Apart from that very clean , comfy bed and nice staff.

I rarely complain but I had bed bugs in my bed. I woke up very itchy and saw the bedsheets had those black dots that indicate bed bugs. The room temperature was difficult to control and I couldn’t close the window that was open and the AC didn’t therefore help. The bathroom sliding door was very stiff and therefore couldn’t be closed properly. The staff were lovely but the cleanliness of the room was awful because of the bed bugs! I was so uncomfortable during the night because of the itching! I had such high hopes for this hotel and I’m really disappointed.

The toilet didn’t flush and the lights didn’t work kept flicking on and off

Do not stay at this hotel, rooms smell extremely damp and there are bed bugs. Even after I left the hotel to check in to another hotel after finding blood stained sheets & was promised a refund I have still not received this

.

Very good room apart from a faulty toilet - hope they can repair it and stop it making a dripping noise all night as I reported it the next morning. I have stated there more than once and usually it us very good.

There was a problem with cold water supply in my room, I was unable to shower or wash as the water was scalding. There was no cold water to shower or wash basin I reported it at reception on 2/4 at reception, I was told they would get someone to sort it while I was at work, when I got back in evening, nothing had been done. None of the staff I spoke to knew anything about it as it appears my complaint wasn’t passed on.

The bedrooms, bath and bathrooms are not very clean, and the waste bins are not emptied

There was an ongoing smell of drains in the room and clear signs of mould inside the wardrobe

There was some dips in the floor, and the shower wasn't fully clean other than that all good.

Was a great stay

Cleaner never hoovered in 5 days or wiped down shelves in bathroom or room.Shower tray.was blocked.They sent maintenance up to unblock it he never cleaned up after him.We had to clean up ourselves and put bleach down afterwards because of the smell.

Fabulous