The cleanliness, privacy, spa, outdoor swimming pool which has the perfect temperature allowing us to swim for as long as we wanted and also the ski academy with slopes a few steps away! It was also a convenient 13 minute ride to city centre and also had a local shop nearby. The ski room and indoor shop were good as well. Food was of high quality, especially room service which often isn’t in some hotels.

Very nicely located, slightly elevated above Jochberg which provided great views in all directions. The staff was very accommodating to our needs and very helpful in directing us to exquisite dining in the area, including their excellent restaurant. The pool and spa was enjoyed as well. We will be returning to this fine establishment!

Great hotel, pools and staff

Very nice hotel

Fantastic

Amazing hotel and service but the rooms have curtain on the outside of glasses. Privacy of the person taking shower

Really disappointing stay. Were were guaranteed early check in and late check out by Hotels.com however the hotel refused to offer that even though they were empty and denied that it was a benefit. Additionally, they said they had ‘no idea’ what the resort credit was. The hotel was really overpriced for what it was and the staff were really unhelpful.

Raphael at the desk was very helpfull

Very nice hotel

The check in process was a little overwhelming. We want to carry just one small bag and come back out a bit later for our luggage. We wanted to rest for a while and we wanted to rearrange our two cases so we only needed to bring one up. A guy appeared at my window before I’d switched the engine off and asked if he could help. I said no but he was already opening the back of the car and dragging out both cases. The receptionists were very friendly but the process was far too long winded, then they insisted we take a tour of the bloody hotel. However once we made it too our room we have a lovely stay.

One of the best accomodations!

Great hotel!

Experience was great. Staff was so helpfull.

Super Ort und Hotel Bergen und Aufenthalt zu genießen

Loved the hotel and the staff. Great food and great service. Will definitely come again. Dotan

Perfect as always

Fantastic place. Fantastic Staff

Bed not as comfortable. I asked to bring a fan since room was so hot so I could sleep and they brought e a heater that heated the room prior to me returning to hotel. Outside jacuzzi area was like a warm bathtub an not a hot jacuzzi

An amazing hotel, with a high level of service, an amazing location, clean rooms, a luxurious and very special spa, and a varied and delicious breakfast. We had dinner at the hotel restaurant and really enjoyed it.

The hotel is really nice but over priced compared to what you can get elsewhere like central Kitzbühel. The food excellent but the bar/restaurant etc does not have a fun atmosphere, it is all quite formal. The service is very good but things like not refilling the mini bar/tea and coffee station in room not great for being five star. The ski out - is a drag lift then a red run to get to a gondola so not child or beginner friendly at all and there is no shuttle bus service like all of the other five star hotels from the main lifts. A taxi to the closest lift is 30euros one way. There is a ski rental in the hotel but the quality of the equipment is poor compared to inter sport in the main town where you get modern and good condition equipment. The pool has quite a few tiles missing from it especially the outdoor hot tub which again you don’t expect for five star and paying a top whack price. It’s a good hotel, but sadly not worth the money.