I was not able to stay at the hotel because the US state department advised Americans not to visit Mexico at the time of my reservation. The cartels were fighting at the time . I felt unsafe and the hotel would not refund my money.

Very nice condo style rooms with a major grocery store about a 15 mn walk - so making our own meals was a bonus. Staff friendly, on point and all speak solid English (Making up for my terrible Spanish ability.) Housekeeping shows up when you want them. Location is close to many of the more famous bars on the famous 5th Ave strip. Pool area nice, but small by "resort" standards. It's enough to keep young kids happy. Also doesn't get a lot of sun. Ocean access here, but this part of beach has major erosion so plan on walking down the street either North or South 15/20 minutes to find more of that classic Playa sand.

Veryx clean, super attentive staff. They answer all questions. Very nice and comfortable trip...they acknowledged my children.

Very nice property with a great staff and location.

Great pool and beautiful room. Unfortunately,lots of issues with water cooler, sink draining, and temperature control in room.

The location, cleanliness and customer service was excellent. There is an Oceanside and a beachside to the resort. If you book beachside, there isn’t an elevator. Just so people are aware if they have mobility issues. Rooms are generous in size. The beach is a fishing dock, so they have a shuttle to another beach. Would stay here again.

Room was very comfortable and clean. Great views of the water, great location. Staff was very nice. Very disappointed that the jets of our private hot tub didn't work considering this was a major factor of us booking at this resort. Room 337. Also does not have any beach so if you like to walk along the sand / shore line, you cant here.

Really spacious room and friendly helpful staff. Excellent location! We didn’t spend a lot of time there but did enjoy some drinks and food at the restaurant by the pool. It was very comfortable for our group. The swimming beach is not too far of a walk at all.

Great staff - very helpful front desk. Great to have clean beach towels and chairs from front desk for the stay. Secure parking. Funky design of condo blocks with lots of beautiful plants and a great pool

First of all we stayed in unit 315 so I can not comment on the other Suites on the property. The El Taj is rated as a five-star Resort and wow where we shocked that it is. Our suite was a huge disappointment. Run down, dishwasher not working, gap in refrigerator seal that made everything in the fridge wet and water from air conditioning dripping from ceiling. Oh and the water cooler had a problem with the water freezing so we couldn't get any water out of it. Also if you're looking for a beach this Resort isn't it. Unfortunately the beach has be completely washed away. Now having said that the staff was absolutely wonderful and helped us as much as they could but the units are individually owned so need to be updated and repaired by the owner of the unit. Overall the place is in need of a renovation. The restaurant at the front of the resort is a nice place to sit and enjoy watching the ocean and the food was definitely decent. I would have given it a two-star but the staff was really awesome and did as much as they could especially Yaz. Maybe I should mention unit 315 was a two bedroom Ocean View penthouse which I'm sure was wonderful when it was new.

We stayed in room 532, right off the main entrance. A bit loud at times given people coming and going in the evening. The room itself was very spacious, very clean offering lots of amenities. Big bathroom and bedroom with a comfortable bed. We had a complimentary small bag of coffee, which was nice! Pool towels are provided and you can swap them often. 2 pools are available - we found the one across the street, not the one facing the ocean, was nicer. There is no beach in front of the hotel but a 5 min walk will get you there. Overall, we enjoyed our stay and the staff was great.

Great location, they have own parking garage but you don’t need a car because it’s walkable area. Nice updated condo. You can buy groceries because it has its own kitchen, fully stocked with everything you need. Comfy bed,

The property is good for the money. The problem is the terrible management. No clue, apparently, that the hotel manager is responsible for the guests' happiness. The receptionist who attended me leaked my personal private information to a gang of scammers and I got calls and texts messages right away from the 'police chief' apparently. The messages seemed to come from the Taj's reception, but they did not. It was an attempt at extortion. I only gave my information to one person, so it is clear what happened. Beware, scammers give commissions to hotel receptionists for your personal details. It's the real Mexico. The condo has a nice terrace to have breakfast, but every day of the week I was there, repairs were ongoing, and instead of the sound of running water and bird songs, the air was filled with the screech of an angle grinder and other power tools. I asked for a quiet condo and they gave me the one above the boiler room. Almost impossible to sleep at night with the pumps going. It's good I didn't need the A/C, because it makes a hell of a racket too. I complained to no effect. I was told there would be a big investigation about the leak of private information, but I never heard back. Maybe you will get better luck. But if it happened to me, it could happened to you. This place is NOWHERE near a beach, despite what pictures might suggest. The nearest beach is about a 15 minutes walk away. AVOID !!!!

Stayed in the penthouse and had everything needed for a comfortable stay. Only thing I would have liked was to have direct access to a beach that we could swim in.

The location was beautiful, gorgeous property garden.

The hotel is basic and is waterfront but does not have a beach. The staff is accommodating but nothing luxurious or stand out about the property

Yes

The elevator was down the entire time and we had to move our luggage up and down 3 flights. They don't clean the rooms or change your towels, so if you're used to nicer places, this is not it. The shower also has sand in it, so not thoroughly cleaned. Location was okay, but would stay at a Marriott next time instead, higher quality and more predictable. The service was okay, but no one used any logic except the supervisor, they tried to charge us for a ride that never came at the airport - after we were waiting there for an hour. Would not recommend this place, it's not worth your money and I'm not sure why it gets good reviews.

Staff was super helpful and friendly. Clean rooms

Fantastic room. Comfortable bed, piping hot powerful shower, spacious veranda and tidy kitchen area. We had a really comfortable stay at this luxury boutique hotel. Beachside bar serves a great brunch and it was nice to sit on the sand with evening drinks.