Great stay; they looked after us very well, the room was lovely, and we enjoyed the swimming pool and jacuzzi access.

It’s an old property that needs TLC. It was disappointing to discover that a lot of the hotel was being used for a private party during the weekend and the restaurant, garden and bar were not accessible.

Fantastic Hotel really enjoyed my stay lovely restaurant and garden area

Lovely hotel , excellent spa (wish we have woken up earlier to use it for longer ) , rooms nice and romantic. The only comment our bathroom sinks clearly were blocked could have been maintained better . Other then that we definitley planning to come back x

The service in the restaurant was very slow and we got the wrong dish delivered

We arrived and were informed that we had been upgraded. I expect that's just something reception have been told to inform their guests, in order to make them believe they're getting something better than they had paid for. The room was 'fine' but on the basis the window faced a wall, there was very little light. This brings me on to the electrical fault. The table lamps worked, but the main ceiling lights didn't. There was clearly an fault because the TV came on, and then it went off, and on, and off, sometimes as a middle of the night surprise! I eventually managed to unplug it. I informed reception in the morning before we left for the day. We knew we would be back late, so were assured that the electrical fault would be rectified by the time we returned. Unfortunately we experienced the same issues on our second evening. Fortunately we'd be checking out the next morning. The best I could hope for was a cuppa before we left, but the cups from the previous day hadn't been cleaned or replaced. I'm not too self-important to wash up, but it's not what I would usually expect as a hotel guest. Reception made sympathetic noises in the morning, and offered a small disproportionate gesture of goodwill. I will be escalating with more senior management who I hope will respond more appropriately.

Sink blocked on arrival, cleanliness average at best , no explanation of facilities, decided against second night

Beautifully decorated in great location. Staff could not have been more helpful. Breakfast fantastic

Really good quality hotel and very friendly staff

Have previously stayed at the Harbour Hotel Christchurch and have always hada lovely time. This time we did a short one night stopover at the Richmond property having visited Kew Garden fo our wedding anniversary. Hotel staff were delightful even presnting us with a small cake in hono of our anniversary. My wife loved the spa and the whole experience was super.

Very disappointed, extremely noisy with bottle bins being emptied at 423 am would never go back

Cosy double in the basement was actually quite large and came with a dressing area and huge ensuite. Also plenty of natural light. Comfy bed. Robes provided for visits to the pool/spa. Fantastic location. Negatives were the appalling TV reception and constant whiffy drain smell in the bathroom.

Housekeeping bit slow on a couple of days after requesting room be made up when we was out for 6 hours

Not up to usual Harbour Hotel standards. Good size room, Food in bar was long delayed, gin provided free of charge but tonic was charged for unlike other Harbour Hotels. Breakfast very good. Bugs crawling around the bathroom. . Reception mixed. Young man was very good but the staff later in the day were not very helpful. .

Great hotel in the perfect location to visit richmond

Very happy with the hotel. It is our second visit and love it. The only feedback I would give is that the breakfast buffet felt like it had been out for a while and therefore wasn't so appetising. Additionally the room still wasn't cleaned by 4pm and why they did it they did a very basi job. My friends room had the wet towels picked off from the floor and hung up rather than changing. They took our towels but didn't replace them. The bin hadn't been emptied and the bed wasn't made. Felt like a job half done. Reception staff were exceptiona.

The hotel and spa were lovely, would definitely recommend! Great location to walk into town too.

Lovely hotel, next to Richmond park. Great staff. A minor maintenance issue with the room was immediately fixed despite the fact it was a bank holiday weekend. Friendly, efficient welcome, Tasty fresh breakfast buffet in lovely space, comfortable bed and good shower. Huge range of excellent pub, cafe and restaurant options nearby. Beautiful walks in Richmond park or along the river in both directions.

Superb hotel for a visit to Richmond. Great location on the hill just a few minutes walk to the park or into the town. The spa was ideal for a relaxing afternoon, restaurant had a good menu and very modern, comfy rooms. Will definitely return.

The room was far too hot and stuffy, the window was locked and we were unable to open it. The breakfast, £12.50 extra for continental breakfast was lacking in choice, one choice of cheese and bread. One small pot of coffee that quickly went cold.