Large spacious room and friendly staff with excellent English. Hotel was a short walk into the historic district and we appreciated the large car park on site (decent sized spaces for those with larger cars).

The staff was friendly and sometimes have helpful, depending on who you would get. The self parking garage is pretty tight, so don’t take a big car in there. The hotel is central to the south part of the city, which is useful depending on where you’re going. This is kind of an odd duck hotel because I think it’s ready to four-star, but it could really easily be a three star and it’s definitely not a five star. The rooms are definitely outdated, but not inconvenient or dirty. The shower is really good, which is a huge plus. I wouldn’t stay there again and I try a different hotel in the city, but it’s not terrible for the price.

Clean and large room. Very friendly and helpful staff. Very dog friendly! Even got a couple of dog beds, bowls and treats.

Room was clean, spacious and modern, coffee machine and city view. Excellent breakfast buffet and sensational gym: a lage, well equipped modern training facility. Public transport directly in front of the hotel. Large car parking, although network connection (needed for EV charging) is poor on parking level -4 and definitely needs improvement. Otherwise, the many EV charging spaces are worthless…

It was fine. Basic kind of far from the center

Not as convenient as some other hotels in Bilbao but not terribly out of the way (beware the uphill walk from town!). Breakfast is special - very large selection and many healthy choices, especially for gluten-free. The room was fine, parking was a little tough to get in and out in our suv - but onsite and simple.

Huge room, huge bathroom, friendly staff!

Did not eat breakfast

Very good stay I recommend to everyone who’s

Very good experience staying here.

We loved the hotel and our spacious family room. Only issue during our stay was that they bombed the hotel with an intense perfume which made the common areas unbearable as the smell was too strong. Otherwise I'd have given it 5 stars.

Beautiful hotel with lovely, spacious rooms and bathrooms. Staff is wonderful. Highly recommend.

Lovely hotel, great amenities.

We loved our stay here. Reception was extra helpful, and our room was quiet and comfortable. This spot is a bit of a walk from the old city, but worth the trip.

Clean and very friendly welcome

Family stay in two rooms. Good views, clean and spacious rooms with good breakfast (for a supplement) location good for substantial walk to town. Taxi service was poor

Good location, super clean and comfortable. Very nice staff, especially Mijaila.

Located near access to major transportation arteries and a short walk to the historic center.

Located up the hill away from the old town, this hotel is perfect for those wanting something away from the hustle and business of the centre of Bilbao. Taxis into town are readily available and can be picked up for the return from many ranks around the city (except during a thunderstorm as everyone stays away!)The staff are wonderful and friendly. Gluten free options for breakfast are plentiful

Quality of the room, and especially bathroom shower etc. very high. Outstanding breakfast.