The staff were lovely and housekeeper very friendly. The room itself was lovely and very clean with access to a large balcony with a beautiful view. However, the hotel room bathroom is so old and needs renovating which let the room down. I believe the room rate is too high due to the old and outdated bathroom.

Another wonderful night at Peppers Craigieburn. On a busy afternoon (mother’s day), the staff kept their cool and the well oiled machine rolled on. We were upgraded to a king-bedroom which was on the ground floor and very comfortable. The room was clean, well heated and had an abundance of natural light

Air conditioning hot. Hallways bits of food on them. Rooms reasonably clean, however, water marks on the ceilings. Restaurant we could not get in for dinner, we ate from the bar, food was terrible. They refunded the food from the bar after we complained to the receptionist in the morning. In the morning we could not find any seat in the restaurant for breakfast which we had pre-paid. Asked the receptionist for a refund for the breakfast, she said "she would have to ask the manager. Five star hotel without help with our bags up the stair. Service not to that standard of a five star. We ended having breakfast in Bowral. They offered us the Lounge to have breakfast However, this was not suitable because of the low tables. Their excuse was that they had a very large booking (a wedding)

Have stayed at this hotel few times before and love the setting and lovely staff. Sadly though the venue seems to be neglected and gone downhill so can no longer recommend. There is visible lack of maintenance on the rooms and exterior. It is pricey and so losing its competitiveness with other nearby hotels. definitely cannot recommend opting for the breakfast which has really gone downhill. This morning the food in bain maries was cold and pastries definitely not fresh. On the plus side the bed was very comfortable and room clean and one can sleep well as it is so quiet. Great to wake to bird song. Finally , the sign for the hotel entry is not lit and hard to spot .

I am 72 and I had to carry my heavy bags up a flight of stairs and another 100 metres to our room. There wasn't a staff member in site to assist

Room was very small with creaky floors and very noisy overall. Elm balcony room has a shared balcony which wasn’t specified so I had people talking and hanging outside my room and could see inside my room. This is expensive hotel and I would have expected better rooms but given it’s and old building I guess that’s too be expected. Overpriced for what it is. Staff and service were excellent so that was positive.

The room was very clean however there was a lack of attention to detail in other areas. Eg we were given the wrong room and had to explain to reception the room we had booked wasn’t the one allocated, we didn’t get our water or biscuits replaced after housekeeping had been through and we found a used face washer in the shower. Small things but for the price we paid we expected more.

the property had pet-friendly rooms. I was upgraded to a verandah room, which was good. The staff was friendly and helpful. The restaurant's food was good. I didn't know about all the amenities until I was leaving - It would have been good to have been provided with a booklet with information on the property. I had a relaxing and comfortable stay.

A late notice booking but the check-in was great

Beautiful old hotel, heritage listed. Friendly service at reception and in the dining areas.

Location perfect; potential - outstanding. Staff, were excellent but there weren’t enough of them on a public holiday weekend. (Waiting for a table at breakfast, because the staff were rushed of their feet stocking buffet - no time to clear tables). Also, be careful of the petite rooms. Frosted glass window, and a shower that you have to squeeze into. The shower head hit me (I’m 1.85m) in the head, and the room was tiny and tired. Positively, spotlessly clean, and a very willing and helpful staff.

Ambience , dining experience, service and the overall quality of the accommodation

Room was spotless but on the small side and felt pokey. The facilities around the hotel are magnificent and the staff were high quality.

Appreciated allowing room access before 2pm

The phone didn’t work, the tv didn’t work. Very outdated facility. Would not stay there again.

Pleasant surrounds

Room and staff were great. Airconditioning needs improvement.

Beautiful property and fantastic restaurant. Our dinner was amazing!

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beautiful grounds and a lovely common area to drink and sit on the balcony. Lovely grounds. basic but satisfactory rooms