Four Points by Sheraton Cambridge Kitchener, Ontario

Explore Four Points by Sheraton Cambridge Kitchener, Ontario
8.2
Very Good
From 1,003 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

6.0

Service and Facilites

8.6

Traveler Reviews Four Points by Sheraton Cambridge Kitchener, Ontario

Number of reviews per page
20
40
Top reviews
Peter
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Clean room, good location.
Karen
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel was convenient for a neatby wedding we attended. The room was clean and comfortable with a convenient coffee maker, fridge and microwave. We were hoping to check in an hour earlier than the normal 3 pm checkin and the kind woman working at the front desk made that pissible. We were very pleased with our stay.
Danny
icon-
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean and quite.
Darcy
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were very friendly. Breakfast was excellent, staff there especially friendly and attentive.
Zachary
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was adequate but shower had little to no water pressure (very unpleasant shower). Elevator was out of service.Construction materials were left in the stairwell. Lobby was treated in some sort of scented spray or deodorant that smelled over powering and offensive. Pool deck had infestation of ants and incomplete wall lighting (exposed wires). The sound proofing from the hall to the room was non existent. Family was woken up multiple times through the night as late night guests returned to their rooms. Building staff did not intervene with guests who were intoxicated and loitering and visiting in the hallways after midnight.
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Howard
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was very clean and comfortable. Mattress was a little too soft for my liking but that's just my preference.
Darren
icon-
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room is nice with comfortable bed but the water pressure in the shower is very weak and the towels smell of cigarette smoke. During my stay one elevator was out of order and there were renovations going on.
Manuel
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

I recently stayed four nights at your hotel for a business trip and was very disappointed with my experience. I chose this property because the Marriott Bonvoy website advertised a pool and gym, with no mention that the hotel was under construction or that these amenities were unavailable. On arrival, I was told both were closed and construction would stop at 17:00, yet work continued until 18:07. My room was also in poor condition: a collapsing shower‑door hinge, dirty shampoo bottle, warped wallpaper, loose shower head, streaks on mirrors and doors, stained towels, and no tray for wet boots, causing water to pool on the uneven floor. Despite requesting maintenance and cleaning, nothing was done, and staff repeatedly failed to follow through on promises. A complimentary breakfast does not reflect the level of inconvenience and service issues I experienced.
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amy
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Hotel was expensive and under renovations. Breakfast should’ve been included for the price, instead they want to charge $20 a person.
Phyllis
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was clean. The staff was courteous. This hotel shows it’s age is going through some renovations
Emily
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Hotel under construction. Only one elevator.
Mike
icon-
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

There were bugs in the room, so I checked out immediately. Sliverfish are not on the list of features.
Kim
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Some water damage throughout hotel and some areas under construction
Lindsey
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Friendly staff and Sue went the extra mile to help us with questions and in getting food delivered to our room.
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice , clean rooms. Just noisy from the hallway..
Glen
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room was spotless
David
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

TV was stuck on 100. Couldn’t change it.
Jeffrey
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Room was ready early! The room itself had a soft mattress and every time we used the tap, could hear the pipes.
Bill
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room was clean but the coffee was cold and not quite coffee. Check in was adequate not friendly. The fan in the washroom does not work. It was just ok - nothing special.
Maeghan
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Elevators were extremely slow For hotel cost per night a better breakfast menu/ options was expected.
Number of reviews per page
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