Staff were excellent. Very safe, clean property. Only negative no channels in English- news, CNN international used to be an option on their tv.

The room was average. No Parking on-site had to walk a block away at there other hotel, suites, but the stay was ok. Location was excellent

Did not have breakfast at the hotel

Great stay

Todo está bien

Todo súper bien; desde el front desk, las camaristas, los cuartos, hasta el velador que nos abría la puerta en la madrugada .. Gracias!

Wonderful location. Great staff.

This is an excellent property that I love to recommend in San Cristobal de las casas Chi

My 3rd time I have stayed here. Love it!! Comfortable beds and great location.

This review is in 2 parts The Hotel The Staff Read other reviews carefully-- you will see mentions of a poor hotel and poor customer service. We booked the 2 bedroom penthouse on the 4th floor.Only stairs and no luggage carts and no assistance. The hotel is worn down.This is really not a hotel with services.Its more like a college dorm that rents rooms. These were issues with our suite. Lock did not work Light bulbs out,light switches not working. Kitchen sink faucet detached Metal garbage cans in bathrooms and kitchen are rusted. Windows are filthy inside and out. Windows in bathrooms have no handle or lock and left open 24/7.Very cold bathrooms 3 TVs in suite no remotes for 1 day after check in. Shower water handles are rusted and leaking No blinds on windows Entry door is a sliding glass patio door to a stairway. Old nasty kitchen utensils. No paper towels Had to request water and coffee kits. The Staff We booked and PREPAID a package for 3 nights including breakfast and parking. Upon check in the clerk asked for a card to pay. After the back and forth about prepayment I gave him a different card and said I would dispute the first charge.They received a double payment.To date no refund. Breakfast is in another hotel restaurant on another street.They only tell you when your looking for the in house restaurant and realize there is none. If you dial 101 for the front desk they never answer.You have to go find someone,who is almost always on their cell phone outside.

Friendly staff with nice, clean rooms. Good restaurants around the area.

Loved the Ambience. Very nice Hotel in a great part of town.

All it’s ok

Muy bonito el hotel las habitaciones muy comodas y limpias.

Por WIFI, the TV control and phone in the room didn't work Pretty stander. No elevator. It was clean and the stuff were nice.

Good location at the historic old town centre, close to all the main tourist attractions with lots os dining choices

The hotel is centrally located and in a convenient location.

A very special place

Perfect location downtown. Walking distance to just about everywhere of interest. Unless you are lazy I recommend to eat elsewhere. Food is “‘ok’ but cheap.

Beautiful decoration, great staff and wonderful access to activities.