Hotel Indigo EL PASO DOWNTOWN by IHG, an IHG Hotel

Explore Hotel Indigo EL PASO DOWNTOWN by IHG, an IHG Hotel
8.4
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Traveler Reviews Hotel Indigo EL PASO DOWNTOWN by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
jawanna
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We did not utilize the bar this trip, but the area was good and the room was comfortable. I do wish for future stays that there were refrigerators and microwaves in the room.
Francisco
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was great and top notch except for the valet, I don’t know but the guy had an attitude the whole weekend visit.
Valente
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent
pedro
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay, staff was really nice and had a good time at their bar with Live music with a spectacular outdoor seating with fireplace. 100% Recommend.
Veronica
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We were in town just for the day. I’ve been wanting to stay at this hotel for a while and this was a perfect opportunity. The pool looked so great and the restaurant and bar looked so fun. Next time I will stay at least a couple of days to enjoy everything the hotel has to offer.
Celeste
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We really enjoyed our stay at Hotel Indigo! The staff was incredibly friendly and welcoming from the moment we arrived. The restaurant Mamaítas was amazing the food was fresh, flavorful, and beautifully presented. The hotel itself has great views and a relaxing atmosphere that made our visit even better. Highly recommend and would definitely stay here again!
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Rene
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Save your money was very disappointed.. first of all it’s very expensive to be
Carlos
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Had to move from the first room , has a very odd smell. Front desk was very helpful. For the entire stay only got room cleaned once and I had to asked, they mentioned they were backed up. Not happy about that.
Rafael
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Loved the bar and the outdoor area on the fifth floor. Nicely decorated rooms and comfortable bed. Only hiccup is giving us the incorrect room and floor…our room was 1016 in the system but we were handed keys to room 1106. Bfast vouchers were perfect
Vanessa
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Had a great time! Staff was accomodating and friendly. Loved the pool and bar!
Parisa
icon-Business
Business
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

We were supposed to have a court hearing, but it was canceled. We called to the hotel for changing the date but, anyone didn’t answer us just they said, we should do online on site unfortunately we couldn’t change online too.
Chris
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The Air con is too high of the ground and doesn't provide enough cold air to circulate. Some better pillows please, way to soft.
kyle
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Too loud
William
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Excellent service from everyone! Thanks
Nicole
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

clean room, nice pool however rooms don’t have microwaves/fridges, there was only room temp water to shower, and the a/c rlly didn’t cool down too much
David
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The rooms are quite nice, I love a soft king size bed!!! The TV remote not working properly, had to turn it on by finding the switch on the TV, maybe new batteries needed (should be checked regularly) They also need suitcase stands. Love the pool but starting to look its age, the cabanas definitely in need of a good refresh and the chairs are quite faded!!! The price of sinus from the bar, kinda pricey!!! Where were the happy hour prices!!! Not here!!! Overall, a good time, but starting to look a bit dated, refresh needed!!!! I’d give it a 3.5 out of 5
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Lynn
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Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very professional and courteous staff. Friendly and helpful.
Marisela
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

It’s was not a very good experience. Room temperature was hot AC not working was only offered a fan to “help” cool room down. and no manager on duty and was only available on Saturday after 3pm will not recommend this Hotel to anyone
Chanit
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice and Clean hotel
Jose
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beautiful place to have a mini staycation
Number of reviews per page
20
40