Overall Ratings & Reviews L'Hôtel

Overpriced for what you get. Good location for the city. Small car park. Didn't try restaurant, breakfast spartan in small breakfast room. Unbelievably, room had a PIR-operated light, which came on if anyone went to the bathroom in the middle of the night. I taped a box over the unit to prevent being woken! Staff OK but hard to find. Wouldn't return.

Short walk to Cathedral and shops. Lovely staff - very friendly and helpful.Room was clean and spacious.

Excellent staff .... very helpful. Spoke very good English

Excellent accommodations. Comfortable and clean.

Very surprised at the size of the room, after receiving such a high rating on Hotels.com. Our room was 3 floors up in the far back with a view of a parking lot. There was no elevator, so it could not have been more inconvenient.

Very comfortable and clean and the staff were very helpful and welcoming. The room was a little small and we didn't realise there was no bar fridge.

Good experience, although the room was small.

Excellent check in, very helpful and polite. Room was well appointed and clean. Hotel is situated close to city centre and has good parking if pre booked at a small charge. Breakfast was OK typically French. Evening meal in hotel restaurant was excellent but lacking atmosphere due to lack of people

Friendly staff. Great location. Basic amenities.

Everything is fine

Two night stsy at tge end of our holiday. Great location, minuites walk from the cathederal etc. room was small but fine. Bathroom was clean. Teception desk was friendly. There is internet, but it's not wifi. Please organise wifi.....

Awful room looking at a concrete wall and a fire escape. And with a disabled bathroom. We asked to move rooms but were refused even though the hotel was not full. We won't ever stay there again.

The hotel is centrally located with good sized rooms that are basic but provide everything you need. The staff at reception were very helpful and eager to please. I suggest you call them upon booking to reserve a place to park as there are only 6 available. Safe public parking a short walk away. Would stay again.

L'hotel was a great little hotel, spotlessly clean,(this is my main priority in a hotel), staff are welcoming and helpful. Our room had no view, which doesn't bother me at all and the plus side was that it was silent, no traffic, no revelers. Breakfast is not included, but there is the option to purchase breakfast, and there are so many brasseries within 5-10 minutes walk, and this offered the opportunity to find other little nuggets in this beautiful town. L'hotel was very close to the main sights, the cathedral and the old town and the station. All in all this was an excellent place to stay

Very comfortable room, friendly staff and easy to get around town from here. Good restaurant for dinner. Breakfast is fantastic. Don't miss it if you can afford E10. Lots of choice.

Very comfortable room with a balcony overlooking the city - lovely. We requested a parking space and one was provided, very good. Great restaurant on site.

My husband and I stayed for one night to visit the cathedral and see the Lumiere festival. The hotel is well situated with an easy walk to the cathedral. The woman who helped check us in at the front desk was very helpful and gave us a map, pointing out a free concert that evening and describing other places of interest. She spoke very good English. The room was clean, the bed was comfortable, and the shower was great! It's one of those pod showers with several different sprayers, and I felt like I was in a spa. The breakfast had a lot of options, including very nice bread and croissants, bread, cheese, yogurt, cereal, fruit, coffee, and juices. There is free wifi in the lobby and the wifi worked okay in my room on the second floor (better when the windows were open). Overall, this was a great hotel and I would definitely stay again.

It is my understanding that the hotel itself is managed by a family. Having stated this I can easily convey how great the customer service is. The staff is very friendly and willing to please. All of the staff speak English quite well which was a comfort to me since I have not studied any French in the past. The room itself was spacious for just myself and a double bed. The shower in the bathroom was extraordinary with the multiple messaging shower heads! It goes without saying that everything was very clean and in order! The continential breakfast was well worth the extra charge with a large selection of French breads (of course fresh baguettes and croissants) , fruit, cereal, coffee, tea, hot chocolate, juices etc. A very generous spread! I would highly recommend to anyone traveling to Chartres to take advantage of this hotel. These people truly go out their way to the stereotype of the rude French or Parisians in general! IF I can return to Chartres I hope to be able to stay in this Hotel again. Even if my travels take me to Paris I will stay at this hotel since the local train takes only 1 hour to make the trip between the capital and Chartres. In between is also the opportunity to visit the Palace of Versailles! So I could go on, and maybe sound 'over-the-top' yet the customer service was genuine and . I truly felt welcome. So will you I am sure!

Hotel staff very pleasant and efficient. Unfortunately the room left something to be desired. Our window didn't open (don't know how we would have reached the fire escape in the event of a fire) and the view was of the back wall of another building and the fire escape. No opening window made the room airless and so had to run a noise AC system to keep room cool. Motion sensor light came on if someone got out of bed so woke the other person up. Updated bathroom but beautiful show stall had a bad leak that flooded the bathroom floor. Plumber called immediately but not available till after we checked out. Hotel located within walking distance of railway station and close to some very pleasant brasseries and cafes.

Spent a very nice 3 nights at L'Hotel in Chartres. We had prebooked car parking and nothing was too much trouble for the staff team including printing out e tickets for a trip to Versailles. The rooms have recently been renovated and were clean with good ensuite facilities although are not overly large. Good value for money and the hotel is just off the main square in Chartres close to main shops and only a 10 minute walk from the Cathedral. Overall a good 3 star hotel but the staff make it a 4 star.