The location is poor, on the farther outskirts of the city center. The elevator did not work during our stay.The room was small with NO decor of any type on the walls. There was no coffee maker in the room (as described in the Expedia listing). The bathroom toilet was cracked on top, and clogged easily. Mirror in bathroom was rusting out with spots marring the surface. Towels, although large, were extremely scratchy. Shower temperature was lukewarm, at best. Our room was streetside, and was very noisy all night. The "fitness center" only had two treadmills, and the room doubled as a storage room for mattresses. Air conditioning did work. The staff was friendly, but had limited English speaking skills. They did try hard to answer questions, but it was a good thing I speak some Spanish. The room was cleaned with fresh bedding daily. The little cafe next to the hotel was nice, with very good and reasonable prices, and very friendly service. We were glad it was there as the hotel itself did not offer any meals. The only reason I gave it 2 stars (instead of 1) is that the price for our 5 night stay was very reasonable. But if we were to vist Merida again, we would definitely choose another hotel, even at a higher room rate.

The only positive aspect is the location, which is excellent. The property should not be considered a 4-star hotel. It’s outdated, and our room didn’t have a mini-fridge and the Sink was leaking. Our experience was terrible as we were woken up at 6 a.m. by the front desk knocking persistently on our door. The reason? “Your car is double-parked in our private lot, and a guest needs to leave.” I replied that we had parked correctly, but they insisted it needed to be moved as it was blocking someone. I quickly got dressed, went downstairs, and they had made a mistake—the car to be moved wasn't ours! No apologies for waking us up so early.

Okay, the location was walkable to everything we wanted to see. It was clean and the staff was exceptional. Overall are really nice hotel. It was our first stay in Merida so we have nothing to compare it to. I will say overlooking the street was absolutely terrible. It was constant buses and lines of people waiting for the buses and you couldn't walk down the street. The buses ran all hours of the night and it was exceptionally loud. Like way too loud. We were on the third floor and you could also hear the kids in the pool late at night. The pool was supposed to close at 8:00 but it definitely did not when we were there. Between the shrieking and the motorcycles and the buses and being unable to walk on the road that was the only reason this is getting the rating it is. I really want to rate it higher. Also, as a side note, we had a sweet with a kitchenette but there was no fridge? There's a microwave in a sink and a dining table but no fridge. Not helpful to bring back leftovers if you're staying for a while. Also, there are no hand towels in the bathroom so basically you're using your bath towels all the time.

Staff was very welcoming. They were very helpful when I had questions on how to get to Uxmel and they share their recommendations around the area. The hotel is a few blocks from cathedral and tourist areas as well as public transportation to other towns.

What i didn't liked was that I selected a room with one king size bed and one queen size bed when went to the room only had 2 queen beds

Good hotel near everything in El Centro Historical, can find most things by walking, two blocks from Zocalo.

wonderful stay. close to everything. great hotel and excellent price.

great location. friendly stafff

Excelente lugar, con una inmejorable locación, staff muy amable y a un precio muy accesible

The location was perfect for walking around the Central area The hotel had great staff - rooms were comfortable and clean The restaurant in the Hotel had good food Overall comfortable vibe

Great location. Very comfortable stay

Smell humidity in the room😖 and the bathroom not clean !!!

Lovely old hotel, very airy as in the middle is the garden and swimming pool. Staff very friendly and helpful, whatever was requested was done immediately and with a smile. Room large and comfortable and allways clean. 3 blocks from gran plaza. On street side a little noisy because of cars and buses constantly going by. Restaurant, operated by someone else, disappointing, terrible service, poor selections and out of many things when ordered.

Excellente hotel,good recommendations,friendly people also

Colonial style in common areas, beautiful pool area and restaurant.

Location was great. Only a few blocks from the cathedral and main square. Room was comfortable with great beds and large shower.

Very friendly and helpful staff. Excellent on site restaurant. Would absolutely stay here again ... planning trip already!

Nice resent remodel hotel with in 5 blocks from the cathedral.

Bad service cleanliness doesn't met standards...

Disappointing- the front desk staff were disinterested- we had to ask for towels and toilet paper on a couple of occasions. When guests were blaring their music or TV sets the front desk staff did nothing until we insisted even though it was after midnight. In addition I saw rats in the corridor.