Overall Ratings & Reviews Los Altos Resort

Attentive and helpful

This place was amazing from the actual property to the front desk guys especially David at the front desk he’s amazing. We’re already planning our trip coming back. You feel like you’re the only people there it’s a very small perfect resort

Excellent views from the town house properties.

Amazin service amazing view everybody was so kind the beach was beautiful

Beautiful Townhome units, amazing views, friendly staff.

Just a simple hotel. Shouldn't present it self as a luxury. Rooms we stay it was nice. Amenities wasn't nice. Food is mediocre. Air conditionin didn't work in the room we need to change the room. They make us wait for check in until 3:40.

Facilities not as advertised. Restaurant onsite overpriced for the average food quality. Noisy in the mornings as this is close to the main road. Beeping of the lifts is audible in the living space. Saw wildlife from the balcony.

Ceiling had leak (onto the stairs)… they did not fix after notified…. Left early

Stayed in a penthouse suite and it was great. 4K sqft of hotel and a family of 5 meant we all had our own area! The views from the top floor wear spectacular too.

We stayed in one of the townhouses—it was amazing! Beautiful views with a private plunge pool.

Los Altos is a wonderful small hotel with a wide variety of rooms, all of which are incredible. The staff was extremely friendly and helpful. Andres checked us in and showed us around the gorgeous grounds. He was extremely professional and helpful for our entire stay. The rooms were clean and had all of the amenities we could have possibly wanted for our stay. The food at the on-property restaurant was delicious and reasonably priced. Overall, this hotel was a fantastic experience and a great value. 10/10 recommend!

I did not like that someone could enter the unit via elevator anytime without warning and someone did that one evening.

Got my room service order wrong many times. Property condition is just ok.

We had a fantastic stay! Beautiful property with amazing views. Super friendly staff with a great restaurant. We saw a lot of birds and monkeys on the property which was pretty incredible. Nice hiking trails on site and many walkable restaurants near by. We will definitely come back!

Our four day stay at Los Altos was absolutely wonderful! - hotel room was clean and had a beautiful view - staff was incredibly kind, accommodating and prompt with any requests we had - coordination of airport shuttle and various tours was excellent- everything was prompt and comfortable - area around the hotel is absolutely beautiful -2 for 1 drinks at happy hour was a great deal- drinks were delicious - private beach was very enjoyable and relaxing - free breakfast was a huge plus - walking distance to nearby restaurants (would definitely recommend Emilio’s and Samui) and grocery Overall an amazing experience for our first time in Costa Rica. Would definitely recommend!

Beautiful location and views, but mixed service levels. Built on a hill, transportation is needed to visit the beach but their "shuttle" is usually not available. Turn down and cleaning service might not show up and is poorly done. The service team is friendly and well intentioned but they are badly understaffed. The overall feel of the place is of a tired worn out timeshare hotel long past it's prime.

The property was clean and had decent amenities. The semi private beach was an amazing feature of the property. The service and staff are very friendly albeit sometimes not the most proactive.

Luxurious accommodations and a location with jungle and restaurants a short walk

Los Altos is a wonderful hotel. The grounds are beautiful and like others have said, the wildlife is better than the National park tour! We loved our spacious suite. The food was great and the pool and beach areas were awesome. The only suggestion I would make is to have better communication regarding tours/transportation. The advance bookings were made through a series of emails and we never got a one sheet PDF with what we booked and payment information. We also needed a lot of cash since we asked to pay for these directly. Small tweaks would really make this smoother and aligned with other CR resort tour experiences. Overall, highly recommend!

A beautiful and relatively private setting with excellent food and very friendly, accommodating staff. Loved the quiet beach and lovely pool at sunset. A bit frustrating to have washer/dryer in apartment but not be able to access it.