Our stay was an absolutely horrible and disappointing experience. We paid nearly $200 to stay, when you book a hotel you expect to sleep. There was a domestic dispute across the hall between 1-6am, with the police knocking multiple times to ask us for statements. We needed to call the front desk and 911 multiple times. There was NOT ONE security guard, staff or managers in sight and did not respond to the incident. Thank god the police took this domestic violence matter seriously because 4 Points Sheridan Calgary Airport Hotel doesn’t take DV seriously. As a result my partner and I were unable to sleep the entire night. This hotels lack of seriousness was shocking and disturbing. When we went to check out and expressed our evening we were completely ignored. “It’s not there problem”. The hotel and front desk said word for word “we did what we could last night but there’s nothing we can do for you.”
Not an apology, extending no compensation, the front desk lady wouldn’t get a manager to speak to us.